Service Desk Systems / Network Administrator

Total Solutions is looking for a Systems/Network Administrator to join our Service Desk department! The ideal candidate will be responsible for providing direct support to our clients and the ability to manage moderate troubleshooting and configurations. Must be able to deliver high quality technical assistance via phone and email. The candidate must follow a written workflow process for incoming support tickets. The candidate may occasionally be required to deploy solutions onsite. Following successful completion of a 90-day orientation, hybrid work options may be available., * Microsoft Active Directory & M365 general management, administration, and troubleshooting

• Group Policy management and troubleshooting; including folder redirection and file print shares
• Configuration of TCP/IP and DNS in Active Directory domains, and public DNS records
• Management of physical servers and Hyper-V virtualized servers
• Migration of software and data to new workstations with Windows and macOS operating systems
• Management of firewalls, switches, and wireless, including VLANs
• Process support requests according to documented workflow processes and standards
• Collaborate with team members to ensure a swift and seamless resolution
• Use our documentation program to search for procedures and meet company standards; note documentation that is out of date or incorrect as our solutions evolve
• Other duties may be added and/or assigned as needed

• Must have driver’s license
• At least 2+ years’ experience (relevant coursework may be considered)
• Strong troubleshooting and research skills
• Ability to communicate technical information, verbal and written to end-users
• Ability to relate to non-technical users
• Ability to prioritize, plan, and meet multiple deadlines in a high-pressure environment

Total Solutions is a Managed Service Provider located in New York’s Mohawk Valley. We focus on Making I.T. Easy! Our company is all about continuous improvement and growth. Total Solutions offers our employees a comprehensive benefits package effective immediately upon hire, and opportunities for personal and professional development.