Data Center Senior Technician

NTT DATA, Inc. currently seeks a Data Center Technician to support our client’s data center and IT closets in Buffalo, NY. This position is on-site Monday-Friday.

Position Requirements:

• Management of work order queue
• Assigning technicians and scheduling shift activity
• Training and mentoring technicians
• Communicating with peer lead technician from other shifts for operational handoffs
• Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
• Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
• Checking supplies in and out from inventory management system
• Keeping inventory current & accurate using DC Portal
• Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift.
• Providing data center escorts as requested
• Performing QA checks on work orders
• Performing backup tape operations and amber light tours
• Be part of on call rotation and provide afterhours support when required

• Minimum 5 years of Data Center Operation
• Minimum 5 years of experience within a Data Center
• Minimum 5 year of experience performing Data Center-Tape Operations/Smart hands/Device reboots-Tape Operations/Smart hands/Device reboots

Preferences:

• Ability to communicate (oral/written) effectively to exchange information with our client.
• Generate and communicate ideas to improve processes for the client

Required schedule availability for this position is Monday-Friday. The general coverage is 7 am to 5 pm EST and be on call for after hours support. The shift timings can be changed as per client requirements.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $72,000-90,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.