IT Consultant I

Delivers technology support to faculty, staff and other members of the campus community. This includes providing hands-on hardware support for computers, printers and related technology with the assistance of student technicians. Effectively collaborates with supervisor and ITS team members to securely manage, maintain, deploy, and update computing resources while providing excellent customer service. Ensures rigorous application of information security/information assurance policies, principles, and practices throughout service delivery. Effectively documents and provides instructions for technology-related processes, procedures, troubleshooting, and problem resolution. Assists with asset management.

Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment. Familiarity with current Windows, Apple Macintosh, and mobile operating systems. Demonstrated experience with hardware and software troubleshooting and event mitigation. Understanding of standards-based support environment. Must be able to lift and move 50 pounds, climb ladders, and use power tools. Must have strong skills in providing excellent customer service and demonstrate strong ethics. Valid Driver’s license and safe driving record required., Bachelor’s degree in Computer Science or a related field Additional Comments Excellent communication, customer service, and interpersonal skills with the ability to support and assist a diverse customer base. Strong attention to detail and analytical problem-solving abilities, with experience troubleshooting computer hardware, software, and classroom technology. Working knowledge of operating systems, applications, and technology used in customer-facing environments. Ability to communicate effectively both verbally and in writing with customers, colleagues, and leadership. Understanding of information security and data protection standards. Experience with Banner and/or working in a higher education environment is preferred.

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in , which includes prescription coverage and wellness benefits. include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered , including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the , which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for , including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 Do you have an Associate degree in a related area and experience with current information technology in a managed environment?

• Yes
• No

02 Are you familiar with current Windows, Apple Macintosh, and mobile operating systems?