Technical Support Organization

• Take phone calls and respond email to provide solutions
• Visit customers to resolve issue with server, workstation, printer/scanner and router/firewall onsite Trouble shoot client email connectivity issues
• Perform computer/network analysis onsite
• Take ownership of in-depth issues and troubleshoot as needed
• Repair Windows-based computers - under certain policy
• Effectively document all requests and resolutions
• Must have the basic knowledge of networking solutions for small/home offices.
• Site visits to client sites

• 1 to 2 + year Technical support experience
• 1 to 2 + year experience of configuration/managing with following server environment

-Windows server

• Active Directory and Group policy

• Must have the basic knowledge of networking solutions for small/home offices.

• Customer service experience with excellent communication skill

• Ability to explain clients what problem is and its solutions in their language

• Knowledge of networking/internet protocols

• Firewall/VPN experience/ CCNA cert is a plus.
• A+ certification equivalent experience
• Technical aptitude and ability to quickly learn new technology
• Ability to collaborate as a productive and active team member
• Ability to work independently with little direct supervision
• Must have proven ability to work within a fast-paced, high-change environment
• Must have the ability to express thoughts to others and exchange information., CCNA - Cisco Certified Network Associate, Communication Skills, Computer Networks, Customer Support/Service, Document Scanners, Email Technology, Firewalls, HTML (HyperText Markup Language), Internet Protocols, Microsoft Windows Operating System, Microsoft Windows Server, Network Performance/Analysis, Network Protocols, Network Routers, Network Support, PHP Scripting Language (PHP Hypertext Preprocessor), Printers, Resolve Customer Issues, Systems Administration/Management, Team Player, Technical Support, Telephone Skills, VPN (Virtual Private Network)