ServiceNow Platform Architect

We are seeking a high-calibre ServiceNow Platform Architect to lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This role is focused on modernising IT operations and field service capability through ITSM, ITOM, and FSM integration.

You will act as the technical lead driving automated event-to-incident correlation across multi-platform telemetry, implementing dynamic FSM scheduling, and enforcing robust CMDB/CSDM 4.0 architecture., * Architectural Leadership: Define end-to-end platform architecture across ITSM, ITOM, and FSM, balancing Out-of-the-Box (OOTB) best practices with complex business requirements.

• Event-to-Incident Automation: Design and implement complex event correlation across heterogeneous telemetry tools, driving noise reduction and automated incident orchestration.
• FSM Dynamic Scheduling: Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization.
• CSDM and Service Mapping: Establish and govern the CMDB/CSDM foundation to ensure accurate dependency mapping and event enrichment across the enterprise.
• Stakeholder Engagement: Partner with C-level client stakeholders, manage technical governance, and guide cross-functional delivery teams through implementation constraints.

• Proven Architecture Track Record: Enterprise-scale delivery experience as a ServiceNow Architect across ITSM, ITOM, and FSM domains.
• Hands-on Integration and Event Management: Deep expertise in MID Server configuration, alert rules, transform maps, and multi-tool telemetry integrations.
• FSM Expertise: Demonstrated experience tackling real-world constraints in FSM dynamic scheduling and route/workforce optimization logic.
• Data Foundations: Expert knowledge of CMDB design principles, CSDM (Common Service Data Model), and Service Mapping.
• Governance: Ability to drive upgradeability, manage technical debt, and lead Architectural Review Boards (ARB).

Preferred Certifications

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• Certified Implementation Specialist (CIS) in ITOM Event Management, FSM, or ITSM
• ITIL v4 Framework knowledge