IT Technician

We are seeking to appoint an enthusiastic and committed IT Technician to join our dedicated IT Support Team.

The successful candidate will provide day-to-day technical support and assist in the delivery of high-quality IT services across a multi-site education environment.

Working as part of a small and supportive IT team, you will help maintain and support a wide range of IT systems, infrastructure and equipment used by approximately 2,000 users across multiple sites., The IT Technician will support the IT Support Team with the day-to-day operation and maintenance of the organisation’s IT environment, including:

• Providing first- and second-line technical support to staff and users.
• Diagnosing and resolving hardware and software issues.
• Supporting Windows desktop and laptop devices.
• Installing, configuring and maintaining IT equipment.
• Supporting network infrastructure and connectivity.
• Maintaining and troubleshooting printers and photocopiers.
• Supporting classroom and presentation technology.
• Assisting with the maintenance and support of telephone systems.
• Supporting CCTV and other technology systems.
• Assisting with audio, sound and lighting equipment.
• Setting up and preparing IT equipment for users and learning environments.
• Carrying out routine maintenance and technical checks.
• Escalating complex technical issues where appropriate.
• Working collaboratively with other members of the IT Support Team.
• Providing a professional, responsive and customer-focused IT support service.
• Maintaining accurate records of IT equipment, incidents and technical work.

The successful candidate will ideally have:

• Experience working in an IT support or technical support role.
• Good knowledge of Windows operating systems and desktop hardware.
• Experience diagnosing and resolving technical issues.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• The ability to explain technical issues clearly to non-technical users.
• A professional and customer-focused approach.
• The ability to work effectively as part of a small team.
• Good organisational skills and the ability to prioritise workload.
• A willingness to learn new technologies and develop technical skills.

Previous experience working within an education environment would be advantageous but is not essential.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.