IT Specialist

Serves as the principle IT Specialist supporting a government client for the HSPD-12 program across 60+ physical locations throughout the United States. Coordinates with other government stakeholders to ensure compliance with IT governance, software configuration, and program updates to each location within the program. The IT Specialist will work with the Project Manager and corporate shared services to promote communication across the team and company and ensure IT best practices are implemented. Coordinates with corporate resources to ensure that quality standards are being met., * Serves as POC for technical knowledge required for effective system operations and logistics.

• Prepares and delivers presentations and reports as required.
• Supports the training of team members with system operation and administrative procedures.
• Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots related hardware and software issues.
• Ship equipment to the field as needed.
• Maintenance of pre-deployed systems.
• Troubleshooting for end user systems.
• USAccess system operation for schedule and site configuration changes.
• Perform US Access system activations.
• USAccess Site Manager - Secondary Back up to Primary
• Inventory calls.
• ICAM SharePoint Admin-As Needed
• Other duties as assigned within the scope of the contract.

• 1-2 years IT support experience focusing on end-user software support, database management, software deployment, software and hardware troubleshooting required.
• Experience with Microsoft Office is required.
• Experience with SharePoint and GSA scheduling tools - preferred.
• Able to effectively communicate (verbal and written) with all levels of clients and team members.
• Able to independently prioritize and manage multiple tasks.
• Display organizational skills.

Education Level:

• Two years of college education required (college degree preferred)

Physical Requirements:

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing up to 25 lbs.
• Regular use of hands and fingers is expected.
• Effective communication through frequent periods of talking and listening is essential.

Clearance Requirement:

• Must be a U.S. Citizen
• Must have an Active Public Trust clearance OR the ability to obtain one.

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.