Support Engineer

Ampcus Inc

Scottsdale, AZ, United States

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

10 years minimum

Working hours

Regular working hours

Job source

diversityjobs.com

Tech stack

JavaScript (Programming Language) PHP (Programming Language) Application Programming Interfaces (APIs) Amazon Web Services Microsoft Azure Code Review Databases Database Queries Laravel MySQL Next.js Software Engineering

+8 more

SQL Databases TypeScript Data Logging Backend Git Kubernetes Restful APIs Docker

Job description

Develop and enhance application features using PHP, Laravel, and NextJS.
Investigate and resolve production incidents and support tickets.
Perform root cause analysis and implement permanent fixes.
Troubleshoot issues across application, API, database, and infrastructure layers.
Optimize SQL queries and backend performance.
Collaborate closely with offshore teams to ensure knowledge continuity and operational stability.
Participate in code reviews and maintain development best practices.

Preferred Experience

Onshore-offshore delivery model
AWS and/or Azure exposure
Monitoring and logging tools
Healthcare, Diagnostics, or Life Sciences domain experience

Requirements

Full Stack Developer (PHP Laravel / NextJS) with Production Support Experience

We are looking for a US-based Full Stack Developer with strong hands-on experience in PHP, Laravel, NextJS, JavaScript/TypeScript, REST APIs, and MySQL, who can serve as an extension of our offshore engineering team.

This role requires a developer-first mindset, with the ability to contribute to both feature development (60-70%) and L2 production support (30-40%) for business-critical applications. Must-Have Skills

10 years of software development experience
Strong expertise in:
PHP
Laravel Framework
NextJS
JavaScript / TypeScript
REST APIs
MySQL (query writing, optimization, troubleshooting)
Experience handling:
L2 Production Support
Incident Management
Root Cause Analysis
Defect Fixes and Enhancements
Hands-on experience with:
Docker
Kubernetes
Git, * Strong full-stack developer with production support experience.
Comfortable balancing enhancement work and support responsibilities.
Able to independently troubleshoot issues across application, API, and database layers.
Strong communication and collaboration skills, particularly in a distributed team environment.

Role Mix

60-70% Development (PHP Laravel / NextJS)
30-40% L2 Production Support & Incident Resolution

About the company

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.