Medior Service Desk Employee

Working at IT Local Join us! Do you share our mission and want to work for a professional organisation, in an informal environment and with great colleagues? Join us! Vacancy: Medior Service Desk employee A digital workplace and apps that work anytime, anywhere… that makes our customers’ employees happy. Will you help them keep that good feeling? Can they call you if there’s something? Are you that experienced employee who will join our Service Desk? Are you good at answering technical and functional questions and solving any malfunctions? And do you want to do that in a professional and energetic organisation? Then apply now! What will you do?

• You are the point of contact for our customers and know how to support them technically.
• You handle incidents from reports in an automated incident management system.
• You will process functional and technical user queries (register, answer, resolve or escalate).
• You actively work on our customers’ infrastructure and monitor real time.
• You monitor the timely handling of calls and - whenever possible - resolve malfunctions. In doing so, you are aware that the Service Desk is the hub of the organisation. At IT Local, you are never alone: as a service desk employee, you work together with colleagues on fun and challenging requests for help.

• Experience with Microsoft 365, Azure and Windows environments.
• At least one year of experience as a service desk assistant or in a similar role.
• Expertise and knowledge that allows you to positively surprise customers.
• A solution-oriented attitude: you listen to the customer and think about solutions. You actively keep the customer informed of progress and communicate clearly; in short, the customer knows where he stands.
• Decisiveness: you know how to take action. Together with your colleagues, you ensure that a problem is solved as quickly as possible.
• MBO+ working and thinking level.
• A completed ICT education or affinity with ICT.
• Command of the Dutch and English languages. What do we have to offer you?

• Salary, of course! Your gross starting salary, including a personal choice budget, is between €2,810 and €3,150 per month. This is based on 40 hours per week and depends on your knowledge and experience.
• Advancement opportunities to other positions and departments.
• Colleagues with humour, energy and hip sneakers.
• Enough challenges to get a little better every day.
• A nice and informal working atmosphere with occasional surprises that you like to talk about at birthday parties.
• Plenty of room to contribute your ideas.
• A location in Arnhem. Here we have a super cool office.
• A modern workplace.
• A personal development plan and coaching.
• Budget to update your knowledge and develop personally.
• A good pension scheme and reimbursement of travel expenses if you incur them.
• Good coffee, fresh fruit, soft drinks and crisps and a ‘lunch on the house’ every day.

Quick feedback After submitting your application, you’ll see on the next screen whether the form has been sent successfully. You won’t receive an acknowledgement of receipt by email; we’ll review your cover letter and CV quickly and then contact you by phone or email straight away. Introductory Meeting We’ve identified a good match and are scheduling an introductory meeting with you! Is there a mutual connection? If so, we’ll schedule the next meeting together. Welcome! Once you’ve signed on the dotted line and sorted out a few administrative details, you’ll be part of the IT Local team! … are you? At IT Local, we will make sure of it! We like thinking along with your business and help you with everything you need for a perfect IT environment. And once it’s in place, we will take care of everything, so that you are guaranteed to work comfortably and sleep peacefully. And if there is something wrong, we will help you like a good neighbour. Quickly and in understandable language. Service desk (opens in a new tab)