Site Support Technician

As a Site Support Technician, you’ll be a critical technical resource at the customer site, helping keep sophisticated automated testing and triage systems operating safely, reliably, and efficiently.

You’ll work alongside customer teams, onsite operators, and engineering and technical support colleagues to diagnose issues, resolve faults, carry out preventative maintenance, and continuously improve system performance., Customer & Technical Support

• Provide hands-on technical support at the customer site.
• Support the implementation, operation, and ongoing enhancement of automated robotic device testing and triage systems.
• Respond quickly to technical issues and troubleshoot problems to minimise operational downtime.
• Lead initial fault triage and escalate complex issues to the appropriate engineering or support teams.

Maintenance & Troubleshooting

• Perform preventative and corrective maintenance on automated systems and associated equipment.
• Diagnose and troubleshoot electro-mechanical systems, industrial controls, hardware, sensors, valves, and other components.
• Carry out point-to-point checks between field devices and controllers.
• Troubleshoot analogue, discrete, and networked input/output signals.

Investigation & Continuous Improvement

• Investigate system issues and provide clear descriptions of operating conditions and potential causes.
• Capture system logs, images, reproduction steps, and other diagnostic information to support technical investigations.
• Collaborate with engineering and support teams to identify root causes and implement effective solutions.
• Contribute to troubleshooting guides, FAQs, training materials, and other technical documentation., * Work with cutting-edge technology: Get hands-on with robotics, automation, machine vision, industrial controls, and intelligent testing systems.
• Build highly transferable technical skills: Develop your expertise across electro-mechanical systems, hardware, software, automation, diagnostics, and industrial controls.
• Take real ownership: Be the person on site who makes things happen, taking responsibility for diagnosing issues, finding solutions, and keeping critical operations running.
• Keep learning and developing: Work alongside experienced engineering, support, and operations professionals while continuously expanding your technical knowledge.
• Collaborate with technical experts: Work closely with engineering and support teams across different disciplines, gaining exposure to a broad range of technical knowledge and experience.
• Enjoy autonomy and variety: Have the freedom to investigate problems, prioritise your workload, and implement practical solutions while working in a fast-paced operational environment.

We’re looking for someone who enjoys solving technical problems, learning new technology, and working in a hands-on environment.

• 1-5 years’ progressive experience in mobile device customer support or a related technical support environment.
• 1-5 years’ experience working with electro-mechanical systems, hardware, industrial controls, controllers, and/or programming.
• At least 1 year’s experience testing and supporting Android and/or iOS devices.
• Practical experience troubleshooting industrial controls and automated equipment.
• Understanding of analogue, discrete, and networked input/output signals.
• Knowledge of Command Line Interface (CLI) environments such as Linux, Unix, Bash, and/or Shell.
• Proven ability to troubleshoot technical issues and deliver effective customer support.
• Experience working directly with customers in a fast-paced operational environment., If you’re naturally curious, technically minded, and enjoy getting hands-on with technology, this is an opportunity to turn your problem-solving skills into a career working with some seriously interesting systems.