Active Directory Engineer

• Provide Tier 2 support for Active Directory-related incidents and service requests

• Troubleshoot user account issues, authentication problems, and group membership requests

• Perform user provisioning, deprovisioning, and account maintenance activities

• Support Group Policy administration and troubleshooting efforts

• Assist with Active Directory health checks and routine maintenance tasks

• Support Microsoft Entra ID (Azure AD) administration in a hybrid environment

• Work with security teams to ensure proper access management and compliance requirements are met

• Escalate complex infrastructure issues to senior engineers when necessary

• Document solutions, procedures, and recurring issues for the support team

• Participate in operational support initiatives and continuous improvement efforts. This role is roughly 55hr

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• Bachelor’s Degree or equivalent experience

• 5+ years of Active Directory administration/support experience

• Experience with:

o User and Group Management

o Password Resets and Account Provisioning

o Group Policy troubleshooting

o Active Directory troubleshooting and ticket resolution

• Basic experience with DNS and Domain Controllers

• Experience supporting users in a large enterprise environment

• Strong customer service and communication skills * Microsoft Entra ID (Azure AD) experience

• PowerShell experience for basic administration tasks

• Intune support experience

• Experience with Quest Active Directory tools

• ITIL or ServiceNow experience