IT Support Technician

Job DescriptionCompany Overview: We are a Michigan-based staffing agency with over 30 locations across 5 states. As an independent agency, we take pride in our local ownership and commitment to serving our communities. We excel at sourcing both skilled and unskilled temporary positions in manufacturing, light industrial, and production environments. Our mission is simple: DO GOOD. We strive to make a positive impact on our co-workers, with our candidates and clients, and in our communities every day. Position: IT Support Technician Compensation: $50,000 / Salary Location: Scribner Office - Onsite Schedule: Monday-Friday, 8:00 AM to 5:00 PM Responsibilities: As an IT Support Technician, your primary responsibilities are to provide technical support, maintain system functionality, and ensure a seamless technology experience for internal staff across multiple locations. Here’s what you’ll be doing:Technical Support & Troubleshooting:

• Provide first-level and second-level support for hardware, software, and network issues.
• Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and office equipment.
• Assist employees with login issues, system access, and application functionality.
• Document support tickets and resolutions in the IT tracking system.

System Maintenance & Administration:

• Perform routine system updates, patches, and maintenance tasks.
• Assist with user account setup, permissions, and system configurations.
• Support the installation and configuration of new hardware and software.
• Maintain inventory of IT equipment and coordinate repairs or replacements.

Network & Security Support:

• Monitor basic network performance and escalate issues as needed.
• Support cybersecurity best practices, including password resets, MFA setup, and security awareness.
• Assist with maintaining secure access to company systems and applications.

Office & Operational Support:

• Provide onsite support at the Scribner office and remote assistance to other branches as needed.
• Ensure conference rooms, shared devices, and office technology are functioning properly.
• Collaborate with the IT team to support company-wide technology initiatives.

Character Traits We Value:Grit: Resilient, persistent, and able to overcome challenges. Curiosity: Eager to learn, troubleshoot, and adapt in a fast-paced environment. Humility: A team player who values collaboration and treats everyone with respect., * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

• 1-3 years of experience in IT support or help desk roles.
• Strong troubleshooting skills with both hardware and software.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Self-starter with strong initiative and problem-solving abilities.
• Experience with Windows OS, Microsoft 365, and basic networking concepts.
• Valid driver’s license and ability to travel to local branches when needed.

• Impact: Support the technology that keeps our teams running and helps connect people with meaningful employment opportunities.
• Growth: Opportunities for professional development and advancement within our IT department.
• Community: Be part of a company that genuinely cares about its people and communities.