Desktop Support Analyst - KOP 2nd Shift

• Provide Tier 1 and Tier 2 support for desktop hardware, software, operating systems, and peripheral devices.
• Troubleshoot and resolve technical issues both remotely and in person.
• Deliver outstanding customer service while managing support requests through resolution.
• Accurately document incidents, requests, and resolutions within the ticketing system.
• Evaluate issues and determine appropriate support levels and escalation paths.
• Escalate complex technical issues to higher-level support teams as needed.
• Track and follow up on support requests to ensure timely completion.
• Support Windows-based environments, end-user devices, and mobile technologies.
• Maintain knowledge of supported applications, hardware platforms, and operating systems.

We are seeking a customer-focused Desktop Support Analyst to join a fast-paced healthcare technology environment. This role is ideal for candidates with experience in Tier 1 or Tier 2 technical support who enjoy helping end users, solving technical issues, and providing exceptional customer service.

The ideal candidate is eager to learn, communicates effectively with users at all levels, and thrives in a collaborative team environment. Technical aptitude is important, but strong customer service and professionalism are equally critical to success in this role., * 1 to 4 years of experience in desktop support, IT support, or technical support.

• Experience troubleshooting hardware, software, and operating system issues.
• Strong customer service and communication skills.
• Ability to analyze problems and resolve issues independently.
• Comfortable working in a fast-paced, highly visible, customer-facing environment.
• Ability to work effectively with minimal supervision.

Preferred

• CompTIA A+ Certification.
• Experience with Active Directory.
• Experience supporting Windows 10 environments.
• Experience with deskside support and endpoint troubleshooting.

Technical Skills

• Desktop Support
• Windows 10
• Troubleshooting
• Active Directory
• Customer Service
• Hardware & Software Support
• End-User Support
• Ticket Management, * Strong interpersonal and communication skills.
• A positive attitude and willingness to learn.
• Excellent attendance and reliability.
• Ability to work efficiently in a team-oriented environment.
• Attention to detail and commitment to providing a high level of support to end users., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Desktop Support Analyst
• Desktop Support Technician
• IT Support Technician
• Support Specialist
• Deskside Support Technician
• Technical Support Analyst
• Desktop Support Specialist, * Initial training will be conducted on a daytime schedule before transitioning to the permanent second-shift schedule.
• Long-term opportunity supporting one of the region’s leading healthcare organizations.

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.