Help Desk Specialist - 174403 - 174739

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices

• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues

• Work directly with employees and officials to troubleshoot and resolve technical issues

• Execute operations in support of the Enterprise Service Desk

• Meet service goals by opening and closing tickets, executing scripts, and answering calls

• Must have an Active Secret Clearance

• 2-7 Years of IT experience

• Experience with troubleshooting, ticketing systems, and support for IT devices

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

• Salary: $70,000 - $100,000/year

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