ServiceNow Certified System Administrator (CSA)

The Manager, AI Platform owns the strategy, roadmap, operational maturity, and vendor relationship for Hubbell’s AI platform ecosystem, with accountability for all current and future AI Platforms (IBM ICA as a core enterprise platform). This leader ensures the platform is scalable, secure, and production-ready while partnering across architecture, engineering, security, and delivery teams to align platform capabilities to business priorities. The role also leads the support model for AI Platforms like IBM ICA, including management of consultant resources, and builds the team, governance, and operating discipline needed to sustain and evolve the platform over time.

A Day In The Life

• Own the Enterprise AI platform roadmap for Hubbell, including evaluation of upcoming capabilities, release impacts, and enablement priorities needed to support enterprise AI use cases.
• Translate platform roadmap and maturity requirements into delivery dependencies, ensuring architecture and delivery teams understand what platform capabilities must be in place to support planned solutions.
• Lead the vendor platform relationship, including contract performance, escalation management, roadmap alignment, licensing, and ongoing commercial oversight.
• Own the AI platform cost and license governance, including consumption monitoring, optimization, forecasting, and alignment to budget expectations.
• Build and lead the platform support model, including management of internal team members and consultant resources supporting the AI Platform.
• Establish governance, operational standards, and production readiness requirements for AI platforms, including security, monitoring, access, support, and release discipline.
• Ensure platform reliability, scalability, and service health across production AI environments by leading issue escalation, risk management, and continuous improvement.
• Partner across architecture, engineering, security, infrastructure, and delivery teams to align platform evolution with enterprise standards and business priorities.
• Define and review platform performance measures, using service, risk, and cost trends to guide roadmap, staffing, and operating model decisions., CI/CD CMake Gitlab Ansible Tooling Jenkins Scripting Terraform Automation Mentorship PostgreSQL Test Tools Build Tools Autoscaling Shell Script Excel Solver Export Control Problem Solving Amazon DynamoDB Custom Software Flight Software Containerization Secret Clearance Build Automation Health Insurance Agile Methodology Docker (Software) Embedded Software Cloud Engineering Security Clearance AWS CloudFormation Workflow Management Systems Engineering Amazon Web Services Software Development Technical Leadership System Administration Collective Bargaining Engineering Practices Collaborative Software Configuration Management C (Programming Language) Bash (Scripting Language) Infrastructure Automation C++ (Programming Language) Product Family Engineering Git (Version Control System) Infrastructure as Code (IaC) Amazon Elastic Compute Cloud Python (Programming Language) Troubleshooting (Problem Solving) +0 Senior ServiceNow Engineer NISA Investment Advisors

Marketing Operations Leadership Management Automation Governance Innovation Resilience Scalability Reliability Forecasting Data Centers Observability Accountability Risk Management Vertical Market Sales Operations Computer Science Machine Learning Renewable Energy Technical Support Incident Response Telecommunications Service Management Business Solutions Root Cause Analysis Business Priorities Knowledge Management Production Readiness Operational Reporting Escalation Management Information Technology Enterprise Integration Artificial Intelligence Infrastructure Security Training And Development Standard Operating Procedure Site Reliability Engineering Ethical Standards And Conduct Environment Health And Safety Cross-Functional Coordination Continuous Improvement Process Vendor Relationship Management, * Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• 10+ years of experience in platform operations, service management, site reliability engineering, AI/ML operations, or enterprise application support.
• Experience managing production platforms with responsibility for availability, performance, incident response, release readiness, and operational stability.
• Strong understanding of monitoring, observability, alerting, logging, and root cause analysis across cloud and enterprise platforms.
• Experience supporting AI, analytics, or digital products in production, including model performance, solution accuracy, and post-deployment optimization.
• Knowledge of service management and operational governance practices such as incident, problem, change, release, and knowledge management.
• Ability to define and track operational KPIs such as uptime, latency, incident trends, adoption, user satisfaction, and cost efficiency.
• Experience with cloud platforms, enterprise integration environments, and tools used for platform support, automation, and operational reporting.
• Strong leadership and cross-functional coordination skills, with the ability to work across engineering, architecture, security, and business teams.
• Experience building operational maturity through runbooks, support models, standard operating procedures, and continuous improvement routines., Leadership Management Automation Innovation ServiceNow Investments Reliability Peer Review Derivatives Coordinating Fixed Income Change Control Cyber Security Self-Motivation Change Requests Sprint Planning Computer Science Diagnostic Tools Glide (Software) Security Controls Agile Methodology Analytical Skills Development Testing Information Systems Workflow Automation Time Off Management System Configuration IT Service Management Business Requirements Sprint Retrospectives Performance Analytics Intellectual Curiosity Angular (Web Framework) Institutional Investing Verbal Communication Skills Cascading Style Sheets (CSS) End-User Training And Support Bootstrap (Front-End Framework) Application Lifecycle Management Troubleshooting (Problem Solving) JavaScript (Programming Language), Leadership Management Automation Governance Innovation Resilience Scalability Reliability Forecasting Data Centers Observability Accountability Risk Management Vertical Market Sales Operations Computer Science Machine Learning Renewable Energy Technical Support Incident Response Telecommunications Service Management Business Solutions Root Cause Analysis Business Priorities Knowledge Management Production Readiness Operational Reporting Escalation Management Information Technology Enterprise Integration Artificial Intelligence Infrastructure Security Training And Development Standard Operating Procedure Site Reliability Engineering Ethical Standards And Conduct Environment Health And Safety Cross-Functional Coordination Continuous Improvement Process Vendor Relationship Management

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Unified Business Solutions

Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.