IT Service Desk Technician (Hybrid Remote)

• Supporting multiple agencies roughly around 1800+ end users
• Handling high volume tickets, triage and process tickets
• Work within a Windows environment and MS 365, using Ivanti ticketing system
• Handle remote tickets, phone calls, and some in person walk ups for IT support

• 2-4+ years of Tier 1 & Tier 2 helpdesk and desktop support experience
• Need to have experience with a Windows environment and MS365
• Prefer to have experience with Ivanti ticketing system
• Beyond Trust Remote Support is a plus
• Must have strong customer service experience
• Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Operations Quick Learning Desktop Support Customer Service Technical Acumen Technical Support Help Desk Support Business Valuation Workflow Management Full Stack Development Business Transformation

This role is STARs-friendly: Skilled Through Alternative Routes., Ivanti Writing Operations Leadership Microsoft 365 Prioritization Problem Solving Customer Service Technical Issues Support Services Technical Support Help Desk Support Business Valuation IT Service Management Full Stack Development Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support IT Service Desk Technician (Hybrid Remote) TEKsystems

Salem, OR*Remote

Triage Ivanti Operations Quick Learning Desktop Support Customer Service Technical Acumen Technical Support Help Desk Support Business Valuation Workflow Management Full Stack Development Business Transformation +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.