IT Technical Consultant

This is primarily a project delivery and technical consultancy role within an MSP environment.

You will work directly with clients to deliver technical projects, perform infrastructure upgrades and migrations, provide technical guidance, and help organisations get the most from their technology investments.

This role would suit an experienced 3rd Line Engineer, Project Engineer, Infrastructure Engineer, or existing Technical Consultant looking to further develop their consultancy and project delivery skills., * Deliver Microsoft 365, Azure, infrastructure, and networking projects.

• Install, configure, and migrate customer environments.
• Conduct technical assessments, audits, and health checks.
• Provide technical consultancy and best-practice guidance.
• Deliver customer training and knowledge transfer where required.
• Produce accurate technical documentation and project handovers.
• Support complex technical escalations when required.
• Build strong relationships with customers and stakeholders.

You’ll have experience working within an MSP or IT services environment and be confident working directly with clients.

Experience in several of the following areas would be beneficial:

• Microsoft 365 (Exchange Online, Teams, SharePoint and OneDrive).
• Azure.
• Windows Server and Active Directory.
• VMware and/or Hyper-V.
• Firewalls such as Fortinet, SonicWall, WatchGuard or Palo Alto.
• Networking including VLANs, VPNs and routing.
• Backup and disaster recovery solutions.

You will also possess:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer engagement skills.
• The ability to explain technical concepts to non-technical audiences.
• A proactive and organised approach to work.
• A strong sense of ownership and accountability., * Azure AD Conditional Access
• Communicating Complex Concepts
• Disaster Recovery
• Firewalls and VPN
• Independent & Collaborative Work
• Microsoft 365 (Cloud Suite)
• SharePoint (Microsoft 365)
• SharePoint (Migration)
• Troubleshooting (Solving)
• VMware & Hyper-V Virtualization

Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance:

• 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
• Access to on-demand IT courses, practice tests and virtual labs.
• Access to Bupa Employee Assistance Programme (EAP) for you and your family.
• Cycle to Work scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
• Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.

At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.