Software Engineer, Nexthink Developer

Job Summary: Implement Nexthink to proactively identify and remediate employee technology issues before they impact productivity, reducing avoidable Service Desk contacts and support costs. By leveraging real-time endpoint visibility, automated issue detection, and self-healing capabilities, Nexthink enables faster resolution of common technology problems, improves the digital employee experience, and allows support teams to focus on higher-value and more complex issues., * Support the day-to-day administration and maintenance of the Nexthink platform.

• Develop and maintain PowerShell scripts used for endpoint monitoring, remediation, and automation.
• Assist in creating and managing Nexthink investigations, dashboards, campaigns, alerts, and remote actions.
• Analyze endpoint performance and user experience data to identify trends, issues, and improvement opportunities.
• Collaborate with engineering, support, and operations teams to troubleshoot endpoint and application-related problems.
• Participate in the design and implementation of proactive monitoring and automated remediation solutions.
• Build and maintain operational documentation, knowledge articles, and standard operating procedures.
• Support software deployment, endpoint management, and technology experience initiatives.
• Assist with platform upgrades, testing, and validation activities.
• Contribute to continuous improvement efforts that enhance service quality, operational efficiency, and employee experience.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
• 1-3 years of experience developing or supporting PowerShell scripts and automation solutions.
• Experience supporting Windows desktop and laptop environments.
• Familiarity with endpoint management platforms such as Microsoft Intune, MECM/SCCM, Workspace ONE, or similar technologies.
• Basic understanding of Windows operating systems, application troubleshooting, and endpoint support practices.
• Experience gathering, analyzing, and presenting technical data.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a collaborative team environment.

Desired Skills

• Experience with the Nexthink platform, including Investigations, Remote Actions, Campaigns, Engage, Dashboards, or Digital Employee Experience analytics.
• Experience with scripting languages beyond PowerShell.
• Knowledge of endpoint telemetry, monitoring, or observability platforms.
• Familiarity with ServiceNow, ITSM processes, or IT operations workflows.
• Experience working in large enterprise environments.
• Exposure to automation and self-healing technologies., Analysis Skills, Automation, Campaigns, Communication Skills, Computer Science, Continuous Improvement, Customer Support/Service, Desktop Environments, Documentation, Fortune 500 Customers, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop PC, Medical Conditions, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows System Administration, Operational Support, Performance Analysis, Problem Solving Skills, Reporting Dashboards, Scripting (Scripting Languages), ServiceNow, Software Administration, Software Engineering, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Systems Administration/Management, Team Player, Technical Presentation, Telemetry, Trend Analysis, User Interface/Experience (UI/UX), Validation Testing, Windows PowerShell, Workplace Issues

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.