Desktop Support Technician

We are seeking a Desktop Support Technician with strong hands-on experience providing both desktop and help desk support in a fast-paced enterprise environment. This individual will support approximately 1,000 end users across primarily Windows-based systems, with limited Mac support, and will assist with user account administration, endpoint troubleshooting, and basic network issue resolution. The role requires occasional travel to local store locations throughout the Durham and Carrboro area., * Provide Tier 1 and Tier 2 desktop and help desk support for end users across multiple locations.

• Troubleshoot and resolve hardware, software, operating system, and application issues in a primarily Windows environment.
• Create, modify, disable, and manage user accounts and permissions.
• Perform password resets and support multi-factor authentication (MFA) enrollment and troubleshooting.
• Administer identity and access management tasks utilizing platforms such as Okta and/or Microsoft Entra ID.
• Diagnose and resolve workstation, laptop, printer, and peripheral issues.
• Support both onsite and remote users through ticketing systems, phone, email, and in-person interactions.
• Assist with device deployments, imaging, software installations, upgrades, and hardware refresh projects.
• Provide basic network troubleshooting, including diagnosing connectivity issues, modem/router reboots, link failures, and store network outages.
• Travel to Durham and Carrboro store locations as needed (approximately 20% of the time) to provide onsite technical support.
• Document incidents, resolutions, and knowledge base articles to improve support processes.
• Collaborate with infrastructure, networking, and security teams to escalate and resolve complex technical issues.

Leadership Communication User Accounts Problem Solving Desktop Support Customer Service Operating Systems Help Desk Support Mac/Apple Support Device Management Business Valuation Endpoint Management Lifecycle Management Full Stack Development Valid Driver’s License Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Multi-Factor Authentication End-User Training And Support Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * 3-5 years of experience providing desktop support and help desk support in an enterprise environment.

• Experience supporting user account lifecycle management, including account creation, modifications, removals, password resets, and access requests.
• Hands-on experience supporting MFA solutions and identity management platforms such as Okta or Microsoft Entra ID.
• Strong troubleshooting skills supporting Windows-based desktop and laptop environments.
• Basic networking knowledge with the ability to assist in troubleshooting connectivity and network outage issues.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a support-focused environment.
• Valid driver’s license and willingness to travel locally to support business locations.

Preferred Qualifications

• Experience with Microsoft Intune or other Mobile Device Management (MDM) platforms.
• Experience supporting macOS devices.
• Exposure to endpoint management, device provisioning, and modern workplace technologies.
• Experience supporting organizations with 1,000+ users.

Technical Environment

• Windows 10/11
• Microsoft Entra ID (Azure AD)
• Okta
• Microsoft Intune (preferred)
• Multi-Factor Authentication (MFA)
• Active Directory
• macOS
• Networking Fundamentals
• Hardware and Software Support
• Mobile Device Management (MDM), Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Management Franchising Microsoft 365 Backup Devices Detail Oriented Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Technical Support Help Desk Support Computer Hardware Remote Monitoring Performance Tuning Business Valuation Networking Hardware Microsoft Windows 10 Software Installation Full Stack Development Network Administration Business Transformation Troubleshooting (Problem Solving) Cisco Certified Network Associate Microsoft Certified Systems Engineer Microsoft Intune (Mobile Device Management Software) +0, Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Communication User Accounts Problem Solving Desktop Support Customer Service Operating Systems Help Desk Support Mac/Apple Support Device Management Business Valuation Endpoint Management Lifecycle Management Full Stack Development Valid Driver’s License Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Multi-Factor Authentication End-User Training And Support Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.