Desktop Support Technician

Are you a problem-solver who enjoys helping people and keeping technology running smoothly? We’re seeking a Desktop Support Technician (Level 2) to join a growing IT team supporting over 1,000 users across a fast-paced retail organization. This is an excellent opportunity for an experienced IT professional who thrives in both help desk and hands-on desktop support environments., As a Level 2 Desktop Support Technician, you’ll serve as a key member of the IT Infrastructure team, providing technical support to corporate and retail users while acting as an escalation point for complex issues., Provide advanced desktop and help desk support for hardware, software, and network-related issues

Troubleshoot and resolve Windows, macOS, Office 365, user account, and authentication issues

Create, modify, and deactivate user accounts within Microsoft Entra ID, Active Directory, Okta, and related systems

Configure Multi-Factor Authentication (MFA) and assist users with account access issues

Install, image, deploy, and maintain laptops, desktops, printers, and peripheral devices

Support onboarding efforts including workstation setup, software installation, and new hire technology orientation

Monitor and maintain systems to ensure optimal performance and reliability

Work closely with Network Administrators to troubleshoot connectivity and outage-related issues

Travel to local retail store locations throughout the Durham/Carrboro area as needed (approximately 20%)

Participate in testing, configuration, and rollout of new technologies and IT initiatives

Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), 3-5 years of desktop support and help desk experience

Strong Windows 10/11 support experience

Active Directory administration

Office 365 support and troubleshooting

Password resets, account creation/deactivation, and user access management

Multi-Factor Authentication (MFA) support

Hardware imaging, deployment, and workstation setup

Experience supporting large user environments (1,000+ users preferred)

Excellent troubleshooting and customer service skills

Basic networking knowledge (connectivity issues, modem/router reboots, link troubleshooting, etc.)

Ability to travel locally up to 20% of the time

Preferred Qualifications

Microsoft Intune administration or support experience

Microsoft Entra ID experience

Okta administration experience

Zendesk ticketing system experience

Mobile Device Management (MDM) experience

Remote Monitoring & Management (RMM) tools

macOS support experience

Identity & Access Management (IAM) experience, We’re looking for someone who combines strong technical expertise with outstanding customer service. The ideal candidate is resourceful, detail-oriented, and comfortable supporting users across multiple locations while helping drive technology improvements throughout the organization., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Management Franchising Microsoft 365 Backup Devices Detail Oriented Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Technical Support Help Desk Support Computer Hardware Remote Monitoring Performance Tuning Business Valuation Networking Hardware Microsoft Windows 10 Software Installation Full Stack Development Network Administration Business Transformation Troubleshooting (Problem Solving) Cisco Certified Network Associate Microsoft Certified Systems Engineer Microsoft Intune (Mobile Device Management Software) +0, Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Communication User Accounts Problem Solving Desktop Support Customer Service Operating Systems Help Desk Support Mac/Apple Support Device Management Business Valuation Endpoint Management Lifecycle Management Full Stack Development Valid Driver’s License Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Multi-Factor Authentication End-User Training And Support Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.