Desktop Support Technician

Our client -who is a National retail franchise chain specializing in running shoes, apparel, gear, and community-based training programs is in need of a help-desk/desktop support person for contract to hire. Today there are 3 support techs and manager on the Infrastructure team supporting 1000 users in Windows environment with 15% Macintosh.

As our Level 2 IT Support Technician, you will diagnose, repair, and maintain hardware and software components at an advanced level. This individual will install and configure computer hardware and provide IT support for the organization, tackling more complex issues and serving as an escalation point for other technicians. You will interact with various departments and levels, listen to their technical needs, and help implement IT solutions. We are looking for someone with extensive knowledge of a variety of internet applications, networks, and operating systems. The ideal candidate will possess exceptional troubleshooting abilities, customer service skills, and strong attention to detail. This position is based out of our Distribution Center located in Durham, NC. Some travel to retail stores is required. 20%

• Technical Support:

• Receive and process all help desk requests for current employees and retail stores.

• Diagnose and resolve hardware, software, and network issues, working closely with the Network Administration team.

• Serve as an escalation point for other technicians, providing guidance and resolution as needed.

• System Maintenance:

• Support and maintain hardware, software, and network equipment as necessary.

• Perform regular system updates, maintenance, and backups.

• Monitor system performance and take proactive measures to prevent issues.

• Conduct system diagnostics and performance tuning.

• Installation and Configuration:

• Install and configure computer hardware and software.

• Participate in testing, configuration, and training of new technology.

• Manage new hire setups, including ordering and configuration of equipment, email, and software installation.

• Provide technology support for new hire orientations.

Zendesk Operations Management Franchising Microsoft 365 Backup Devices Detail Oriented Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Technical Support Help Desk Support Computer Hardware Remote Monitoring Performance Tuning Business Valuation Networking Hardware Microsoft Windows 10 Software Installation Full Stack Development Network Administration Business Transformation Troubleshooting (Problem Solving) Cisco Certified Network Associate Microsoft Certified Systems Engineer Microsoft Intune (Mobile Device Management Software), Any Identity & Access experience like adding and deleting users in Microsoft Entra or Okta is a big plus

• Basic network administration is a big plus

-Any experience w/zendesk a big plus

Skills

Desktop, Windows 10, Troubleshooting, Active directory, Technical support, Imaging, Deployment, Help desk support, Office 365, Mac, Intune, Zendesk, Remote Monitoring and Management, IAM

Top Skills Details

Desktop, Windows 10,Troubleshooting,Active directory, Technical support, Imaging, Deployment ,Help desk support, Office 365,Mac, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Management Franchising Microsoft 365 Backup Devices Detail Oriented Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Technical Support Help Desk Support Computer Hardware Remote Monitoring Performance Tuning Business Valuation Networking Hardware Microsoft Windows 10 Software Installation Full Stack Development Network Administration Business Transformation Troubleshooting (Problem Solving) Cisco Certified Network Associate Microsoft Certified Systems Engineer Microsoft Intune (Mobile Device Management Software) +0, Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Communication User Accounts Problem Solving Desktop Support Customer Service Operating Systems Help Desk Support Mac/Apple Support Device Management Business Valuation Endpoint Management Lifecycle Management Full Stack Development Valid Driver’s License Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Multi-Factor Authentication End-User Training And Support Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

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