Service Desk Agent (level 2)

• Experience in end-user support for IT systems and business applications.
• Good knowledge of ITIL 4 practices and ITSM tools (e.g., ServiceNow, Jira Service Management).
• Strong understanding of business processes, workflow applications, and user support documentation.
• Knowledge of financial processes in private and/or public sector environments.
• Ability to analyze business requirements for web applications and web services.
• Hands-on experience with Oracle RDBMS/SQL and SOAP-UI.
• Knowledge of Activiti BPM is a plus.
• Familiarity with collaboration and knowledge-sharing tools (wikis, social platforms).
• Proficiency in Microsoft Office and standard office automation tools.

SKILLS:

• Skill in using operating systems, remote support tools, and ticketing systems, combined with the ability to apply advanced troubleshooting techniques.

• Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
• Ability to participate in multi-lingual meetings.

• Ability to organise regular coordination meetings, follow-up of actions, minutes of meetings is mandatory.

• Ability to manage analytical and/or technical issues involving different teams, suggest viable action list is mandatory

Language knowledge: English B2+

Office: Brussels (Belgium), on site presence is required 1 day per week.

Minimum level of qualification: Masters degree or 7 years of experience.

Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.

We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone’s effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.