Onsite Support Technician

This is a full time, onsite role, and you’ll be working in the Bristol office Monday to Friday with occasional travel to other offices.

This is a great job for someone who loves working with technology and enjoys helping colleagues solve their IT issues.

If you’re someone who prides yourself on great customer service, thrives in a hands-on tech environment, and likes to make things work better for people, this could be your next step.

A bit about the job

You’ll join our friendly Onsite Support IT team, helping colleagues across the Bristol office stay connected and productive.

You’ll provide 1st and 2nd line deskside support, solving technical problems, getting people back up and running, and keeping our IT services running smoothly. You’ll work closely with other technology teams too, helping us deliver brilliant support across Aviva.

There may also be the occasional need to support colleagues at other Aviva sites.

• Proven experience providing 1st and 2nd line end-user support across all levels of an organisation.
• Strong technical knowledge of Windows 11, Microsoft 365, MECM, Active Directory, ServiceNow, Entra and Apple iOS.
• Experience supporting Dell laptops, desktops, Apple iPhones, iPads, MacBooks and other Apple devices.
• Good understanding of mobile device management, including Microsoft Intune, VPN and mobility technologies.
• Excellent customer service, collaboration and multitasking skills, with the ability to thrive in a busy, customer-focused environment.

• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others