Senior Data Centre Engineer

• Provide support for both pre-scheduled and reactive operational workflows at the Data Centre or, as pre-arranged, at other locations.
• Plan and optimise the efficient use of Data Centre space and cabinet utilisation in accordance with Hosting Data Centre standards.
• Prepare quotations in alignment with defined standards and Operational Level Agreements (OLAs).
• Mount servers, storage, and network equipment in cabinets, adhering to current Data Centre standards.
• Install Data Centre cabling for managed solutions and internal networks, following design documentation and using current copper, fibre, and patch panelling standards.
• Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers.
• Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or customer Service Level Agreements (SLAs).
• Support governance activities by addressing non-compliance issues and managing them through to resolution.
• Investigate incidents and faults, identify root causes, and implement appropriate remedies.
• Prepare accurate and timely reports as required.
• Ensure corrective and repair work complies with current regulations.

Technologies:

• Hardware
• Support
• Network
• ServiceNow

• Experience working in an operational Data Centre environment, including rack elevation design and handling server, storage, and network hardware.
• Skilled in the installation of network cross-connects and cabinet patching using copper and fibre cabling.
• Proficient in troubleshooting and resolving faults in live customer hosting solutions.
• Strong understanding of the mechanical and electrical configurations within a Data Centre.

We are recruiting for a Senior Data Centre Engineer to join us in Heathrow on a shift basis covering continental days and nights. This is a hands-on operational role focused on cross connects, localised patching, racking, and decommissioning. We offer a salary of up to £60,000, 23 days annual leave, a company pension, internal progression, and additional training.