IT Desktop Support

Axiom Technologies IT Desktop SupportAxiom Technologies

Wien, Austria

5 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Languages

English

Job source

devjobs.at

Tech stack

Microsoft Windows Active Directory Software Applications JIRA Linux Virtual Private Networks (VPN) Linux System Administration Microsoft Office System Center Configuration Manager Remote Desktop Services Product Software Implementation Methods Microsoft InTune

+3 more

Operational Systems Zendesk Servicenow

Job description

In dieser Position bist du für die Bereitstellung von 1st und 2nd Level Support für Desktop-, Laptop- und mobile Geräte zuständig und kümmerst dich um Softwareinstallationen, Troubleshooting und die Wartung von IT-Ausrüstung., * Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies., * Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are preferred.

Erfahrung

1+ year of experience in a desktop support, helpdesk, or IT technician role.
Experience with macOS or Linux environments is preferred.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF) is preferred.

Requirements

Für alle Personen geeignet (m/w/d)

Nur Englisch Nur Englisch erforderlich

Benefits & conditions

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

About the company

Axiom Technologies, gegründet im Jahr 2014, ist ein australisches IT-Dienstleistungsunternehmen, das sich auf die Bereitstellung von maßgeschneiderten IT-Lösungen und globalen Services konzentriert. Es kooperiert eng mit Systemintegratoren, um innovative Lösungen für geschäftliche Herausforderungen zu entwickeln.