IT Technical Specialist II

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a IT Technical Specialist II, you’ll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

• Troubleshoots complex computer, peripheral, or related software and hardware issue.

• Act as a subject matter expert in regards to personal computing, and IT process and guidelines.

• Monitor Onboard/Off boarding and deployment delivery on time.

• Manages the ticket queue ensure all tickets are assigned.

• Works closely with Global Service Desk in solving issues.

• Develops scripts and programs to improve IT services.

• In charge of placing RTP for IT supplies and receiving

• Oversees IT Inventory Tool ensure its data accuracy

• Provide data information to project procurement forecast

• Document detailed and accurate technical notes, regarding each user issue and steps taken to resolve it.

• Act as a mentor for lessor skilled and junior technicians and technical interns.

At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

• A Bachelor’s Degree in Information Technology or similar technical field required OR

• An Associate’s Degree in Information Technology or similar technical field plus 3 years of related IT experience is required

OR

• A minimum of 6 years IT experience in lieu of degree is required.

• Plus Qualification

• CompTIA A+ Certification

• CompTIA Network+ Certification

• In addition to the education requirement, a minimum of 3 years of experience providing technical and customer support is required.

• Proficiency with Microsoft Word and Excel

• Experience in creating deployment images and creating deployment scripts (VB scripts; PowerShell)

• Remote support experience desired

• VPN troubleshooting desired

• High level of knowledge with Windows 10 OS and MS product line, PC hardware, Desktop and mobile phones

• Knowledgeable in supporting a wide range of Dell, Samsung, Microsoft products

• Understand and apply best practices for building, deploying and securing in a 2,000 - 3,000 node environment

• Skills requirements

• Travel requirements, * Innovative & Curious

• Collaborative & Inclusive

• Committed to Safety

• Trustworthy

• Results Focused

• Driven to Excellence

• Powered by Teamwork

• Competitive salaries

• Paid holidays

• Recognition programs

• Comprehensive benefits

• Retirement (401K) plans with employer match

• Professional development opportunities

• Tuition assistance

• Over 300 career paths across global sites

Highlights from our facility

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine’s ““World’s Best Companies 2025”” ranking.

With more than one million seats installed across the fleets of the world’s leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions., Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together.