Microsoft 365 Collaboration Engineer

A Microsoft 365 Collaboration Engineer Strong in SharePoint Administration Knowledgeable in Teams, OneDrive, and Exchange Experienced with: Microsoft Support interactions Tier 2/3 support ServiceNow On-call support Microsoft 365 service health and roadmap monitoring Able to troubleshoot collaboration issues across the Microsoft 365 ecosystem rather than specialize solely in Azure, SCCM, or desktop support.

Deep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications) Incident and ticket management systems (ServiceNow/MyServices) Monitoring and alerting tools Troubleshooting enterprise collaboration environments Behavioral Competencies Strong ownership and accountability Proactive and detail-oriented Effective communication across technical and business audiences Collaboration across cross-functional teams Success Measures SLA adherence Reduction in repeat incidents Quality of documentation Platform stability and uptime Stakeholder satisfaction Enable Skills-Based Hiring No Qualification Assessment Must Have Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field

• $55,000-65,000 per year