Systems Support Specialist

Rutgers, The State University of New Jersey, is seeking a Systems Support Specialist to support business and technology projects and programs within University Finance and Administration (UFA). Reporting to the Director of Systems, Operations, and Support (SOS), this role plays a crucial part in leading procurement-focused initiatives, conducting business and technical analysis, documenting functional requirements, designing optimized process workflows, and driving end-to-end project implementation. The position directly supports operations managed by SOS for University Procurement Services. Additionally, the incumbent conducts targeted research and gathers industry best practices to enhance efficiency, data integrity, and automation across various functional areas within procurement operations.

Among the key duties of this position are the following:

• Leads and supports procurement-focused business and technical initiatives primarily in but not necessarily limited to Procurement, through all phases of the project lifecycle from project charter and requirements through user acceptance testing (UAT), deployment, and post-implementation support, ensuring alignment with University Procurement Services priorities and objectives.
• Manages recurring procurement processes and operational programs by coordinating stakeholder alignment, monitoring timelines, resolving process and systemic issues, and tracking key operational metrics to drive continuous process improvement.
• Partners with business stakeholders, technical teams, and external vendors to conduct discovery workshops, analyze complex business needs, and translate them into actionable functional requirement specifications that support new business capabilities, compliance, and efficiency.
• Develops and maintains comprehensive project documentation, business process maps, and clear campus-user communications to ensure seamless knowledge transfer, reliable system execution, and strong stakeholder alignment.
• Conducts targeted research, data analysis, and benchmarking of procurement industry trends, supply chain best practices, and emerging technologies to support business decision-making and innovation., Working Hours Standard Hours 37.50 Daily Work Shift Day Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. Union Description URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP, + No

1. • Do you have at least two (2) years of experience in a business analysis role supporting procurement or supply chain operations? + Yes + No
2. • Will you now or in the future require Rutgers University to sponsor you for employment authorization to work in the United States? + Yes + No
3. • Are you able to work a hybrid schedule with a minimum of three days per week on campus in person, with any remote work performed only from NJ, NY, PA, or DE? + Yes + No
4. • Do you have professional experience gathering and documenting business/functional requirements and supporting system testing (including UAT) and implementation? + Yes + No
5. • Do you have professional experience supporting, administering, configuring, implementing, or enhancing Jaggaer or a comparable enterprise eProcurement platform? + Yes + No
6. • Describe your professional experience with Jaggaer or another enterprise eProcurement platform. (Open Ended Question)
7. • Are you currently a member of URA-AFT? + Yes + No

Applicant Documents

Minimum Education and Experience

• Bachelor’s degree or an equivalent combination of education and experience.
• Two (2) years of experience in a business analysis role supporting procurement or supply chain operations.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Experience in finance and administration, and/or procurement business functions.
• Strong analytical skills to identify problems, gaps, and process improvement opportunities.
• Knowledge of project management methodologies across the full lifecycle of business and technical initiatives.
• Strong organizational and planning skills with attention to detail and ability to work in a team environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple concurrent tasks and initiatives.
• Ability to work collaboratively, troubleshoot issues, and develop solutions within established procedures., * Experience in a higher education environment supporting business and technical operations.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and SharePoint.
• Experience working with data and developing reports and analysis.
• Lean Six Sigma experience.

Equipment Utilized

• Enterprise platforms (Jaggaer/RU-Marketplace, Oracle Cloud, ServiceNow), JIRA, Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint), and standard functional documentation templates

Physical Demands and Work Environment

• Ability to travel to the main office.

Special Conditions

• This position may be eligible for a hybrid work arrangement, subject to approval and operational needs. A regular on-site presence of at least three (3) days per week is required, with additional on-site days as needed. Employees approved for a hybrid work arrangement must reside in NJ, NY, PA or DE and be within a commutable distance of the university., 1. * Do you have a Bachelor’s degree or an equivalent combination of education and experience?

Salary Details Starting salary will be commensurate with qualifications and experience, up to a maximum hiring salary of $81,360 Minimum Salary 68278.480 Mid Range Salary 84393.980 Maximum Salary 100509.480, Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.