Salesforce Administrator

We are seeking an experienced Salesforce Administrator to support and maintain Salesforce applications for a public sector client in Illinois. The ideal candidate will have hands-on experience with Salesforce administration, configuration, user support, and platform optimization. Candidates with prior experience supporting public sector or government organizations are strongly preferred. The role is hybrid in Illinois, with remote work considered for qualified candidates. Key Responsibilities Administer, configure, and maintain the Salesforce platform to support business and operational requirements. Manage user accounts, profiles, roles, permission sets, and access controls. Customize Salesforce objects, fields, page layouts, record types, validation rules, and workflows. Create and maintain reports, dashboards, and list views to support business reporting and decision-making. Gather requirements from business stakeholders and translate them into Salesforce configurations and solutions. Monitor platform performance, troubleshoot issues, and provide ongoing technical and functional support. Manage data imports, exports, data quality, and data integrity. Support Salesforce releases, enhancements, testing, and deployment activities. Maintain system documentation, configuration records, and administrative procedures. Collaborate with business users, technical teams, and stakeholders to improve Salesforce processes. Ensure Salesforce configurations align with organizational policies, security requirements, and applicable public sector standards.

Hands-on experience as a Salesforce Administrator. Strong knowledge of Salesforce administration, configuration, and user management. Experience with Salesforce reports, dashboards, workflows, validation rules, and security settings. Ability to gather business requirements and translate them into Salesforce solutions. Experience troubleshooting Salesforce issues and supporting end users. Strong analytical, problem-solving, communication, and stakeholder management skills. Ability to work independently and collaborate with cross-functional teams. Preferred Qualifications Prior experience working with public sector, state government, or local government clients, preferably in Illinois. Salesforce Administrator certification. Experience supporting Salesforce implementations, enhancements, or platform optimization initiatives. Familiarity with government business processes, compliance requirements, and data security practices. Experience working in a consulting, contract, or client-facing environment.