Senior Manager, Technology Operations - Marketplace Risk

What you’ll do… The Senior Manager, Technology Operations leads complex, cross-functional technology programs that support Walmart Marketplace’s Seller Risk organization. This role partners across Product, Engineering, Operations, Data Science, Compliance, and Business teams to develop scalable solutions that strengthen marketplace trust, improve operational performance, and advance strategic business priorities. The ideal candidate combines strong program leadership with analytical problem-solving, technology strategy, and stakeholder management. They are comfortable navigating ambiguity, influencing senior leaders, and using data to drive decisions while balancing business growth, operational efficiency, and marketplace integrity. About the Team The Seller Risk organization protects Walmart Marketplace by developing technology, processes, and operational capabilities that enable trusted sellers while preventing fraud, abuse, and compliance risks. The team works across strategy, operations, product, engineering, data science, and risk to improve seller onboarding, monitoring, and marketplace health through scalable, data-driven solutions. What You’ll Do

• Lead multiple complex technology and operational programs aligned to strategic business objectives.
• Define program goals, roadmaps, deliverables, milestones, budgets, and resource plans while ensuring successful execution.
• Partner with Product, Engineering, Data Science, Operations, Compliance, and Business teams to translate business needs into scalable technology solutions.
• Monitor program performance using KPIs, analytics, and operational reporting to identify trends, risks, and opportunities for improvement.
• Conduct risk assessments, evaluate operational and marketplace trends, and develop mitigation strategies to improve decision quality and platform integrity.
• Build business cases, prioritize initiatives, and support strategic decisions through data-driven recommendations.
• Drive continuous improvement by optimizing processes, implementing new technologies, and improving operational efficiency.
• Influence senior stakeholders, communicate program status and recommendations, and build alignment across cross-functional teams.
• Ensure programs adhere to compliance, governance, and operational standards while supporting innovation and long-term business growth.

• Significant experience leading large-scale technology, operations, strategy, or program management initiatives in complex, cross-functional environments.
• Strong expertise in program management, including strategic planning, execution, financial management, budgeting, resource allocation, and risk mitigation.
• Experience translating business strategy into scalable technology or operational solutions.
• Strong analytical skills with the ability to leverage data, performance metrics, and business insights to drive decisions and continuous improvement.
• Proven ability to build relationships, influence stakeholders, and lead cross-functional teams without direct authority.
• Excellent written and verbal communication skills with experience presenting recommendations to senior leadership.
• Strong business acumen and the ability to balance customer experience, operational efficiency, compliance, and business growth.
• Experience in eCommerce, online marketplaces, trust & safety, risk, compliance, fraud, product strategy, or related technology domains is preferred., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-10735: The annual salary range for this position is $90,000.00 - $180,000.00 Bellevue, Washington US-11663 | Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00 Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock, Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart Academy

Grow your skills

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perks

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefits

Medical, dental, vision, and wellness programs for you and your family

Wellbeing programs

Access mental health resources and assistance programs for life’s challenges

Career growth opportunities

Training, leadership programs, and clear paths to advance.

Learn more

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal-it’s a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

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