(USA) Manager, Technology Operations - Marketplace Payment Operations

The Manager, Marketplace Payment Operations leads day-to-day payment operations across assigned areas, ensuring reliable execution, effective seller resolution, and strong operational performance. This role manages complex payment issues and escalations, drives process and control improvements, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. The Manager uses data and operational insights to identify opportunities, influence product and automation solutions, and support scalable payment capabilities. The role also leads cross-functional initiatives, supports new market and capability readiness, and develops associates while fostering a culture of ownership, collaboration, and continuous improvement.

About the team:

The Payments Operations team leads the strategy and execution of Walmart Marketplace Payments, ensuring secure, scalable, and seamless payment experiences. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team manages financial, compliance, and reputational risks. It drives operational excellence through automation, process governance, analytics, and proactive seller support across the payments lifecycle. Emphasizing strong program management, stakeholder communications, and business operations, the team delivers impactful technology solutions aligned with organizational goals, fostering a collaborative environment focused on continuous improvement and operational success.

What you’ll do:

• Own Marketplace Payment Operations across assigned areas, ensuring accurate execution, timely seller resolution, and operational performance.
• Manage complex payment issues, incidents, and escalations across Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners.
• Drive operational excellence through KPIs, SLAs, controls, SOPs, quality, and continuous improvement.
• Identify product, tooling, and automation opportunities that improve seller experience and reduce manual operations.
• Use data and insights to identify trends, risks, and improvement opportunities.
• Lead cross-functional initiatives from planning through delivery.
• Support operational readiness for new payment capabilities and markets.
• Coach associates and foster accountability, collaboration, and continuous learning.

• Experience in payments, fintech, financial operations, eCommerce/Marketplace, banking, or related operations.
• Strong operational ownership with demonstrated ability to resolve complex, ambiguous, and high-impact issues.
• Program management experience leading cross-functional initiatives, milestones, dependencies, and risks.
• Ability to translate operational challenges into scalable product, process, tooling, or automation solutions.
• Strong analytical and problem-solving skills using KPIs, trends, and root-cause analysis.
• Understanding of operational controls, SOPs, SLAs, quality, and governance.
• Strong stakeholder management, communication, and influencing skills across technical and business teams.
• Ability to manage competing priorities in a fast-paced environment.
• Experience coaching and developing associates.
• Strong seller/customer-first mindset., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00

Sunnyvale, California US-11807: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.