It Change Enablement Manager - Drees & Sommer

OverviewIn this role you drive safe, efficient change across IT services, systems and infrastructure within our Enterprise Service Management team.You will shape and evolve Change Enablement, working at the intersection of IT Operations, Governance and Service Management.You’ll tackle standardisation, automation and data-driven process improvements to strengthen governance and risk management.This role offers the chance to actively develop central ITSM processes in a collaborative, cross-functional environment.Compensaciones / Beneficiosmobile workingmentoring for professional and personal developmentvaluable internal networkingmodern workplace and equipmentcorporate workshops participationfinancial independence during studiesResponsabilidadesShape and evolve Change Management and Change Enablement capabilitiesStandardise and automate IT services and processesDevelop and expand reporting and data-driven process managementAdvance CMDB and overall Service Management capabilitiesImprove integration between systems while maintaining governance and risk controlsEnable change in a safe, pragmatic manner rather than adding bureaucracyFacilitate discussions and coordinate stakeholders across groupsOwn and develop a central ITSM processRequisitos principalesExperience in IT Service Management, IT Operations, IT Change Management or IT Process ManagementUnderstanding of Change, Incident, Problem and Configuration Management relationshipsExperience working with technical teams and diverse stakeholder groupsStructured meeting facilitation and decision preparationStrong analytical and independent working stylePragmatic approach to processes, governance and standardsConfident, professional German and English communicationfacilitation and stakeholder coordinationstructured/problem-solving mindseteffective communication across interests and prioritiesITSM platforms knowledge (advantage)Ivanti Neurons for ITSM / Ivanti Service ManagerServiceNow

Understanding of Change, Incident, Problem and Configuration Management relationships Experience working with technical teams and diverse stakeholder groups Structured meeting facilitation and decision preparation Strong analytical and independent working style Pragmatic approach to processes, governance and standards Confident, professional German and English communication facilitation and stakeholder coordination structured/problem-solving mindset effective communication across interests and priorities