Data Center Technician IT Operations Support in Richmond, VA

We are seeking a Data Center Operations Support Technician to provide site-based technical and operational support within high-availability data center environments.

This role focuses on daily operations including monitoring and maintaining critical IT equipment to ensure reliable continuous operation in accordance with relevant performance specifications and service levels. The Data Center Operations Support Technician executes routine tasks without direct supervision and assists with complex tasks when required under the direction of a senior technician.

Routine data center operations support duties include hardware and software installation, configuration, operation, maintenance, monitoring of critical IT infrastructure such as servers, computer networks, computer storage systems, and data cabling.

The Data Center Operations Support Technician uses electronic service management tools to plan, execute, monitor, log, and report.

The ideal candidate will bring fundamental competence across IT hardware installation and maintenance, systems monitoring, and data center operations, with a strong focus on reliability, responsiveness, and operational excellence. Key Responsibilities

• Provide operational and technical support for assigned data center computer systems and peripheral equipment.
• Monitor on-line system performance using software support tools and help ensure scheduled jobs are completed in a timely manner.
• Perform standard maintenance and repair activities.
• Reassign job priorities according to precedent, policy, and procedures.
• Participate in on-call rotation and respond to alerts and system issues.
• Update systems and applications.
• Partners with vendors and component suppliers to replace or repair failed equipment.
• Assist with cabling, racking, and server installation activities when needed. The source profile indicates responsibilities may include cabling, racking, and server installations.

• 1-2 years of experience in a data center operations role, infrastructure support role, or a related technical field.

Technical Skills

• Data center infrastructure support (racking and stacking IT equipment, structured data cabling)
• IT hardware maintenance and servicing.
• Basic troubleshooting of hardware, core software, and network issues.
• Environmental monitoring.
• Batch processing and job scheduling support.
• Hardware and peripheral equipment maintenance
• Fundamental networking concepts (connectivity, switching, routing awareness.

Professional Skills

• Strong problem-solving and analytical ability
• Mindfulness with a focus on accuracy and documentation.
• Effective communication and collaboration across technical and non-technical teams
• Ability to work in a fast-paced, mission-critical environment.
• Customer-focused mindset with responsiveness to issues.
• Willingness to work in a procedure-driven environment.
• Physically fit, capable of lifting and moving heavy equipment safely, using mechanical lifting aids when appropriate.

Operational Skills

• Working knowledge of data center operations support (or closely related technical operations experience).
• Familiar with a service management tool (ticketing, monitoring, or alerting).
• Adherence to operational procedures and compliance standards.

• Ability to manage multiple priorities and tasks simultaneously.

• Willingness and ability to work on hard surfaces within a climate-controlled environment.
• Participate in on-call rotation., * High School Diploma or GED., * Associate degree or technical certification in IT, computer science, data center operations, or a related field.
• Technical certifications
• CompTIA (A+, Network+, Server+).
• CCNA.
• Structured data cabling.
• Fundamental IT Service Management knowledge

• This role may be required to travel to other sites.
• 40-hour week (Monday-Friday).
• Required to work outside business hours when necessary to achieve critical service delivery commitments.
• Required to participate in a standby on-call roster.
• Reports to a team leader.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!