Help Desk Analyst I

• Act as the primary on-site IT contact, providing front-line technical support for employees and escalating advanced issues when necessary.
• Troubleshoot user access issues including account logins, multi-factor authentication, VPN connectivity, and Windows-based system access.
• Deploy, configure, and maintain desktop applications, software updates, workstations, laptops, and mobile devices.
• Image and provision new devices, enroll systems into device management platforms, and ensure compliance with company standards.
• Install, configure, and support printers, scanners, peripherals, and other end-user hardware.
• Perform daily walkthroughs of operational areas to proactively identify and resolve technical issues affecting productivity.
• Record and manage incidents, service requests, and resolutions within the IT ticketing system.
• Support hardware troubleshooting and replacement activities for monitors, docking stations, keyboards, cables, and related equipment.
• Assist with employee onboarding and offboarding by preparing, deploying, collecting, and decommissioning technology assets.
• Maintain accurate inventory records for company devices and technology equipment.

• Previous experience in a Help Desk, Desktop Support, IT Support, or Technical Support role.
• Experience supporting Windows environments, user accounts, authentication, and endpoint devices.
• Familiarity with Microsoft 365, Entra ID (Azure AD), Intune, VPN connectivity, and device management technologies.
• Understanding of printer support, workstation imaging, software deployment, and hardware troubleshooting.
• Experience working with ticketing systems and documenting technical support activities.
• Ability to manage multiple priorities in a fast-paced manufacturing, warehouse, or operations environment.
• Comfortable performing physical tasks including lifting, moving, and installing IT equipment.
• Availability to work on-site Monday through Friday 7AM - 4PM. Technology Doesn’t Change the World, People Do.®

Join a growing organization in the manufacturing and distribution industry seeking an IT Support Technician to provide hands-on technology support at a production facility. This role serves as the primary on-site IT resource, supporting end users, maintaining equipment, troubleshooting technical issues, and ensuring day-to-day technology operations run smoothly across the plant and distribution environment., Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.