L2/L3 IT Support Engineer

• Provide Level 2 / 3 technical support to our MSP customers
• Troubleshoot Microsoft 365, Windows, email, user account, application, and connectivity issues
• Support and troubleshoot Azure Virtual Server environments and Azure services
• Manage multiple tickets and customer requests at the same time
• Keep customers updated and maintain clear ticket notes
• Assist with user onboarding and offboarding
• Manage permissions, accounts, and general Microsoft 365 administration
• Diagnose issues before escalating to senior engineers when required
• Provide technical support by phone, email, and remote support tools, taking ownership of issues from initial contact through to resolution

Technologies:

• Azure
• Support
• Microsoft 365
• Microsoft Intune
• Network
• SharePoint
• Windows
• Office 365
• Cloud
• VPN

• Previous experience working in an MSP, IT support company, or busy service desk environment; 2 years of MSP experience required
• 2 years of experience with Microsoft Azure and Microsoft 365 required
• 3 years of experience working with a technical support team preferred
• Good knowledge of Microsoft 365 and Windows environments
• Experience supporting Azure Virtual Server environments and Azure services
• Experience supporting Microsoft Entra ID / Azure AD and Microsoft Intune
• Experience supporting Microsoft SharePoint and OneDrive, including data migrations
• Experience with Ubiquiti UniFi Network, Protect, and Access
• Experience configuring firewalls, VPNs, and networking
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks and priorities
• Confident speaking with customers over the phone and good written communication skills
• Good project management skills
• Organised, reliable, and able to take ownership of technical issues
• Willingness to participate in on-call support when required
• Experience supporting remote users

We are a growing MSP with a technical team that supports a range of business customers. This hands-on role involves working across multiple customer environments in a fast-paced MSP setting and is based in person at our offices in Bourne, PE10 0FF. We offer a salary of £30,000-£40,000 per year, casual dress, a company pension, and free and on-site parking.