Senior Platform Architect

• Advise customers across multiple engagements on architecture, guiding customers, partners, and internal team members toward successful solutions
• Provide architectural expertise across multiple workflows
• Develop relationships with customer CoEI and business leaders to understand ServiceNows role in their digital transformation vision
• Translate customer goals into outcomes and a roadmap
• Translate business information and technical requirements into architectural blueprints for complex goals
• Engage customer Enterprise Architects to position ServiceNow as the standard digital transformation platform, integrated with core applications
• Manage technical governance and delivery operating models
• Work with engagement teams to maintain instance health, reduce technical debt, and align with ServiceNow leading practices
• Support sales efforts by scoping and estimating engagements and change orders
• Contribute leading practices and expertise related to the ServiceNow platform
• Work with customers across executive, platform owner, enterprise architecture, and development teams during the selling, structuring, and implementation of solutions
• Help customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes

Technologies:

• AI
• Cloud
• Support
• ServiceNow
• Architect

More:

We are ServiceNow, founded in San Diego in 2004. Our AI-enhanced cloud platform serves more than 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to help organizations work smarter, faster, and better. This is a full-time consulting role in our Customer Success team. We offer flexible, remote, or office-based work personas depending on the nature of the role, and we are committed to equal opportunity and an accessible, inclusive candidate experience.

• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry
• 8+ years of progressive experience in a professional services (SaaS) organization, or equivalent education and experience
• Management consulting experience
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Experience leading architecture and design for large programs
• Enterprise architecture experience
• Cloud application technology experience
• Right to work in the UK