Technical Support Engineer

HB Technology Limited

Romsey, UK

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£27,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows VoIP Cloud Computing Microsoft Office Network Architecture Networking Basics Remote Service Software Wi-Fi Technology Information Technology

Job description

Provide technical support via phone, email and remote support tools
Diagnose and resolve customer issues across a range of technologies
Configure, maintain and troubleshoot cloud phone systems
Support business broadband, networking and connectivity solutions
Assist with business mobile services and device provisioning
Configure and support Wi-Fi and network infrastructure
Collaborate with colleagues and third-party suppliers to resolve technical issues
Document support activities accurately and maintain customer records
Deliver excellent customer service and clear communication
Continuously develop technical knowledge and skills

Technologies:

Cloud
Support
Microsoft 365
Mobile
Network
Office 365

Requirements

Strong problem-solving skills and a logical approach to troubleshooting
Excellent communication and customer service skills
Good understanding of IT systems and networking fundamentals
Ability to prioritise workload and manage multiple tasks
Positive attitude and willingness to learn
Full UK driving licence
Experience in a technical support or helpdesk environment is desirable
Knowledge of VoIP, networking, broadband or telecommunications systems is desirable
Experience supporting Microsoft 365 environments is desirable
Industry certifications or relevant technical qualifications are desirable
Must be able to reliably commute to or relocate to Romsey and Stockbridge, SO51 9BQ
UK work authorisation is required

About the company

We are HBTel, the telecommunications company within HB Tech and a technology and communications provider serving businesses throughout the UK. We help organisations stay connected, productive and secure through communications, connectivity and managed technology services. As a Technical Support Engineer, youll join our service delivery team and work with cloud communications, connectivity, networking, Wi-Fi, mobile services, Microsoft 365 and IT infrastructure. We offer a salary of £27,000-£30,000 per year, ongoing training and development, career progression, a supportive team environment, a company pension, company events, free and on-site parking, life insurance, an on-site gym and private medical insurance. The role is in person in Romsey and Stockbridge, SO51 9BQ.