CRM Transformation Lead (Salesforce)

• Lead and support the Salesforce CRM transformation, shaping and developing the platform
• Bridge communication between technical implementation partners, staff and senior leadership
• Contribute to strategic planning and long-term platform roadmap goals
• Configure and administer Salesforce, including building flows, fixing validation rules and maintaining data quality
• Provide day-to-day user support and deliver training
• Help ensure the CRM delivers value and improves student and employer journeys

Technologies:

• CRM
• Support
• Salesforce
• AI
• Backbone
• Flow

• Salesforce specialist with a broad, generalist skill set
• Resourceful, proactive mindset and willingness to learn; education-sector experience is not required
• Successful applicants must undergo an enhanced DBS and Barred List check, along with other legally required checks

We are Windsor Forest Colleges Group, a leading education provider in the South East, with four campuses at Langley, Windsor, Strodes Egham and Berkshire College of Agriculture in Maidenhead. We are recruiting a full-time, permanent Salesforce CRM Transformation Lead for our IT and Digital Services team; 0.8 FTE and flexible working may also be considered. The role is based across our campuses, with hybrid working and free on-site parking, and pays £33,615-£36,353 depending on qualifications and experience. We offer 30 days annual leave plus bank holidays and college closure days, membership of the Local Government Pension Scheme, career progression opportunities, subsidised leisure courses, a Cycle to Work Scheme, family-friendly policies, and health and wellbeing benefits. We are committed to digital innovation and safeguarding the welfare of children and young people.