CRM Transformation Lead (Salesforce)

• Lead and contribute to the ongoing Salesforce CRM transformation, shaping and growing the platform
• Bridge the work of technical implementation partners and staff, and align senior leadership on roadmap goals
• Configure and administer Salesforce, including complex flows and validation rules
• Provide day-to-day user support and deliver training
• Maintain data integrity, including cleaning datasets
• Collaborate with the digital team and senior colleagues to deliver project value and improve the student and employer journey

Technologies:

• CRM
• Support
• Salesforce
• AI
• Backbone
• Flow

• Salesforce specialist/generalist able to work across platform configuration, administration, user support, training and data integrity
• Resourceful, proactive mindset and willingness to learn
• Successful applicants must undergo an enhanced DBS and Barred List check, along with other legally required checks

We are Windsor Forest Colleges Group, a leading education provider in the South East, with teams across four campuses in Langley, Windsor, Egham and Maidenhead. We are seeking a full-time, permanent CRM Transformation Lead for our IT and Digital Services team; 0.8 FTE and flexible working would also be considered. The role is based across our campuses, with hybrid working and free on-site parking, and offers a salary of £33,615 to £36,353 depending on qualifications and experience. We are recognised for technology adoption and digital innovation across UK Further Education. Our staff benefits include 30 days annual leave plus bank holidays and college closure days, membership of the Local Government Pension Scheme, career progression opportunities, subsidised leisure courses, a Cycle to Work Scheme, family-friendly policies, an on-site coffee shop and cafeteria, and health and wellbeing benefits.