NOC Engineer / SRE

Coordinate across Engineering, Infrastructure, Security, and Product teams Execute and improve runbooks, playbooks, and escalation paths Drive blameless post-incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability Own service health monitoring across infrastructure, applications, and dependencies Design and maintain alerting strategies that align with SLIs/SLOs Reduce alert fatigue through signal-to-noise improvements Build dashboards using tools such as: Grafana Prometheus Datadog / Splunk / CloudWatch Reliability Engineering & Automation Automate repetitive operational tasks to reduce manual toil Improve mean time to detect (MTTD) and mean time to resolve (MTTR) Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows Implement self-healing and auto-remediation where possible Partner with engineering teams to improve system design for reliability Platform & Infrastructure Support Support and troubleshoot: Linux-based systems

Cloud platforms (AWS, Azure, GCP) Kubernetes / containerized environments Assist with capacity planning and availability reviews Ensure operational readiness for production releases Have you got what it takes? Technical Strong Linux systems administration Experience with incident management and production support Familiarity with: Cloud infrastructure (AWS preferred) Containers & orchestration (Docker, Kubernetes) Monitoring/alerting platforms Scripting or programming experience in Python, Bash, Go, or similar Understanding of networking fundamentals (DNS, TCP/IP, load balancing) Operational Experience working in 24x7 NOC or production operations environments Ability to handle high-pressure incidents calmly and effectively Strong written and verbal communication for incident coordination Comfort working from runbooks-but improving them when they fall short Preferred / Differentiators Experience defining or operating to SLOs / SLIs Prior migration from traditional NOC * SRE model

Infrastructure as Code experience (Terraform, Ansible, etc.) Exposure to security, compliance, or regulated environments Requisition ID: 11707. Reporting into: Manager, Network Operations. Role Type: Individual Contributor. #LI-Remote About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype