Business Change Manager

As we continue to deliver ambitious programmes that improve experiences for our customers and colleagues, we’re looking for an experienced Senior Business Change Manager to play a pivotal role in ensuring change is successfully adopted, embedded and sustained across the business. As our Senior Business Change Manager, you’ll lead the people, process and behavioural aspects of business change activity across a portfolio of complex strategic programmes and projects. You’ll be responsible for ensuring our colleagues, customers and stakeholders are prepared, engaged and supported throughout the change journey, helping us realise the full benefits of transformation. You’ll provide expert leadership ensuring that organisational readiness, stakeholder engagement, communications, training and benefit realisation are effectively planned and delivered. Working closely with programme teams, senior leaders, frontline colleagues, trade unions and external partners, you’ll ensure change is delivered effectively, minimising disruption while maximising engagement, adoption and long-term benefit realisation. You’ll also be involved in;

• Providing expert advice and guidance on change management best practice.

• Leading change impact assessments and organisational readiness activities.
• Developing readiness, adoption and transition plans to support successful implementation.
• Monitoring organisational preparedness and recommend interventions where required.

• Influencing and coaching leaders to become effective change champions.

• Facilitating workshops, consultation activities and engagement forums that drive understanding and commitment.

• Proactively identifying and managing resistance to change.

• Working with subject matter experts and learning teams to identify capability requirements.

• Monitoring adoption metrics and benefits realisation, ensuring corrective action is taken where necessary.

• Providing business change reporting and insight to programme boards and senior stakeholders.
• Supporting assurance reviews, audits and governance activities.
• Providing coaching, mentoring and leadership to Business Change Managers and project teams where required.
• Championing collaboration, innovation and continuous improvement across the change community.

You’ll be passionate about making change meaningful, creating positive experiences for colleagues and helping LNER deliver better outcomes for our customers and our people. We’re looking for someone who has:

• Proven experience of leading large scale business change initiatives, balancing multiple priorities and programmes at the same time.
• Excellent stakeholder management skills with the ability to operate credibly with senior leaders and executive stakeholders.
• Experience of leading cross-functional teams without direct authority.
• Experience of developing and delivering change and communication strategies.
• Strong understanding of programme and project delivery methodologies.
• Experience undertaking organisational readiness and impact assessments.
• Excellent verbal, written and presentation skills.
• Strong analytical and problem-solving capability.

It would be great if you also have:

• A recognised Change Management qualification, such as Prosci, APMG, CMI or equivalent.
• A Programme or Project Management qualification, such as MSP, PRINCE2, Agile or equivalent.
• Experience within transport, rail or regulated industries.
• Experience of organisational design, culture change or operating model transformation.

You’ll enjoy

• Free travel on LNER, plus 75% off other companies’ tickets (for you and your dependents).
• Discounted international train tickets (after one year’s service).
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Annual cycle to work schemes/electric vehicle scheme.
• Discount, savings and cashback scheme from top retailers.
• Health and wellbeing schemes and discounts.
• A host of training opportunities to help further your career.
• Rewards and awards to recognise when you shine.

Please note, this role is fixed term for 12 months. Great journeys start with great people Here at LNER, we’re shaping the future of rail on one of the UK’s most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We’re investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER! So, what exactly does our Senior Business Change Manager do?, We’re on a mission to become the UK’s most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we’re shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We’re committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you’re with LNER, you can truly be yourself-and it’s why so many of our colleagues choose to stay and grow with us.

• Diversity and inclusion - We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
• Developing our people - We’re creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
• Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

Disclosure and Barring Service (DBS) check At LNER, safety is our top priority. If your application is successful and you’re new to the business, we’ll carry out a basic DBS check as part of our pre-employment process. This is only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there’s evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice. Medical screening We’re a safety conscious business, so when joining LNER in any role you’ll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we’ll finalise any last details and look forward to you joining the team!, We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.