Apple IT Support

• Manage Apple devices through an enterprise MDM platform such as Jamf, Kandji, Mosyle, Intune, Addigy or similar
• Support Apple Business Manager and device provisioning
• Troubleshoot Wi-Fi, VPN, DNS, DHCP, printers and connectivity issues
• Manage software installation, updates, accounts, permissions and security
• Support executives and technical users with excellent customer service
• Research unfamiliar problems and figure them out
• Help automate repetitive tasks and improve IT workflows

Love Macs, enjoy solving technical problems, and want to become the person a smart, highly technical team trusts with its Apple environment?

We’re recruiting for a boutique technology consulting firm in McLean looking for someone with strong professional macOS support experience who wants to keep growing into enterprise Apple administration, networking, automation, and systems support., * Professional experience supporting macOS in a business environment

• Experience with at least one enterprise Apple MDM platform
• Comfortable troubleshooting basic networking and connectivity issues
• Strong customer service and communication skills
• Curious, resourceful and able to work independently
• Interest in continuing to learn scripting, automation, networking and systems administration

Experience with Bash, Python, AppleScript, shell scripting or automation is helpful, but not required., You’ll join a small, collaborative company full of technically curious people who value initiative and enjoy helping one another.

The goal is not simply to answer support tickets. It’s to become a trusted Apple technology resource while continuing to expand your skills in enterprise Apple management, networking, security and automation., * Full-time, on-site in McLean, VA

• Authorized to work in the U.S. without current or future sponsorship
• Able to lift and move computer equipment as needed

If you genuinely enjoy figuring out why a Mac is misbehaving and want a role where you can keep learning well beyond basic desktop support, we’d love to talk. Long-tenured, fabulous team looking for proactive, tech-savvy problem solver to join the team.

Medical, dental and vision insurance, 401(k) with company match, profit sharing, employee stock purchase plan, paid time off and holidays, company-paid life and disability insurance, HSA/FSA options, wellness benefits and a free Metro shuttle to the office.