Desktop Support Engineer

Microsoft Outlook Technical Support Help Desk Support IT Infrastructure Endpoint Security Business Valuation Wide Area Networks Local Area Networks Password Management Inventory Management Microsoft SharePoint Microsoft Windows 10 System Implementation Remote Access Systems Full Stack Development Collaborative Software Infrastructure Security Business Transformation Hardware Troubleshooting Remote Technical Support Troubleshooting (Problem Solving) Information Technology Infrastructure Library, We are seeking a Desktop Support Engineer to provide hands-on and remote technical support for end users across the organization. This individual will be responsible for troubleshooting hardware, software, networking, and Microsoft 365 issues while delivering excellent customer service. The ideal candidate will have strong experience supporting Windows environments, end-user devices, account administration, and IT infrastructure in a fast-paced enterprise environment., * Provide Tier 1 and Tier 2 desktop support for Windows-based workstations, laptops, mobile devices, printers, and business applications.

• Diagnose and resolve hardware, software, operating system, and connectivity issues for local and remote users.
• Document, track, prioritize, and manage support requests through the ticketing system while maintaining detailed resolution notes.
• Deliver remote support using approved remote access tools and ensure timely issue resolution.
• Support Microsoft 365 environments including Outlook, Teams, OneDrive, SharePoint, and user account administration.
• Perform user onboarding, offboarding, account provisioning, access management, and environment configuration.
• Assist with equipment deployments, workstation setups, office moves, and new office infrastructure installations.
• Troubleshoot networking issues including file sharing, drive mapping, wireless connectivity, network adapters, routers, and basic LAN/WAN support.
• Manage and support file-sharing platforms, collaboration tools, and Microsoft Teams environments.
• Implement and monitor security controls including password management, endpoint security, antivirus protection, and security reporting.
• Coordinate shipment, deployment, and inventory management of IT equipment for remote employees.
• Participate in IT projects including technology rollouts, upgrades, migrations, and documentation efforts.
• Escalate complex technical issues to senior IT staff and management as needed.
• Collaborate with infrastructure, security, and application teams to improve support processes and user experience.
• Follow up with end users to ensure successful resolution of support issues and maintain high customer satisfaction.
• Serve as a backup resource to the Technical Support Manager when required., Microsoft Outlook Technical Support Help Desk Support IT Infrastructure Endpoint Security Business Valuation Wide Area Networks Local Area Networks Password Management Inventory Management Microsoft SharePoint Microsoft Windows 10 System Implementation Remote Access Systems Full Stack Development Collaborative Software Infrastructure Security Business Transformation Hardware Troubleshooting Remote Technical Support Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0

Operations Leadership Management Communication Microsoft 365 Drive Mapping Prioritization Issue Tracking Problem Solving Desktop Support Microsoft Teams Network Routing Customer Service Active Directory Technical Issues Network Adapters Security Controls, * 2+ years of experience in Desktop Support, IT Support, Help Desk, or End User Computing environments.

• Strong experience supporting Windows 10/11 operating systems.
• Experience supporting laptops, desktops, printers, mobile devices, and peripheral hardware.
• Knowledge of Microsoft 365 administration and end-user support.
• Experience with Active Directory, user account administration, password resets, and access management.
• Understanding of TCP/IP networking, wireless connectivity, file sharing, and drive mapping.
• Experience working within a ticketing system and following ITIL-based support processes.
• Strong troubleshooting, documentation, and problem-solving skills.
• Excellent communication and customer service abilities., * Experience with Microsoft Teams administration and collaboration technologies.
• Exposure to endpoint security, antivirus management, and compliance controls.
• Experience supporting remote and hybrid workforces.
• Familiarity with office infrastructure, cabling, and workstation deployments.
• Experience participating in IT infrastructure or system implementation projects.

Top Skills

• Desktop Support / End User Support
• Windows 10/11 Troubleshooting
• Microsoft 365 Administration
• Active Directory & User Management
• Hardware & Software Support
• Ticketing Systems
• Networking & Connectivity Troubleshooting
• Microsoft Teams Support
• Remote Support Tools
• Customer Service & Communication, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Leadership Management Communication Microsoft 365 Drive Mapping Prioritization Issue Tracking Problem Solving Desktop Support Microsoft Teams Network Routing Customer Service Active Directory Technical Issues Network Adapters Security Controls

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.