Desktop Support Administrator

We are seeking a Desktop Support Administrator to provide technical support, administration, and lifecycle management of end-user computing environments. This role is responsible for troubleshooting desktop hardware and software issues, imaging and deploying systems, asset management, and supporting IT projects. The ideal candidate will have strong desktop support experience, a customer-focused mindset, and the ability to lead initiatives that improve support operations and end-user experience., * Provide Tier 1 and Tier 2 desktop support for hardware, software, operating systems, and peripheral devices.

• Diagnose and resolve desktop, laptop, printer, and application-related incidents both remotely and onsite.
• Perform system imaging, deployment, configuration, upgrades, and replacement of end-user devices.
• Troubleshoot hardware failures and conduct diagnostics on desktops, laptops, and related equipment.
• Execute service requests and incident management activities while maintaining detailed documentation.
• Support remote users by troubleshooting technical issues and coordinating equipment shipments for repair or replacement.
• Contribute to the planning, deployment, and rollout of new desktop technologies and end-user systems.
• Participate in departmental and cross-functional IT projects, including hardware refreshes, migrations, and technology implementations.
• Maintain accurate asset inventory records and ensure compliance with asset management processes.
• Execute hardware and software asset management procedures throughout the device lifecycle.
• Develop, maintain, and contribute to knowledge base documentation, standard operating procedures, and technical documentation.
• Monitor desktop support activities to ensure compliance with established processes, standards, and best practices.
• Assist with procurement planning for desktop hardware, software, and related technology solutions.
• Provide technical guidance and mentorship to junior desktop support staff.
• Assist with end-user training and technology adoption initiatives.
• Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Process Engineer Actalent

Zeeland, MI*On-Site

Equities Visionary Operations Innovation Data Analysis Collaboration Quality Analysis Influencing Skills Process Capability Quality Improvement Statistical Methods Process Development Process Engineering Statistical Analysis Six Sigma Black Belt Systems Of Measurement Advanced Manufacturing Research And Development Engineering Design Process Balancing (Ledger/Billing) Data-Driven Decision Making Measurement Systems Analysis Statistical Analysis Software Continuous Improvement Process +0 Analyst TEKsystems

Grand Rapids, MI*Remote

Operations Leadership Compassion Social Work Communication Human Services Family Support Case Management Problem Solving Confidentiality Customer Service Microsoft Office Patient Advocacy Community Health Support Services Community Outreach Business Valuation Full Stack Development Artificial Intelligence Business Transformation

Leadership Mentorship Procurement Coordinating Communication Microsoft 365 System Imaging Problem Solving Desktop Support Customer Service Active Directory Asset Management Technical Issues Operating Systems Technical Support Business Valuation Service Management Incident Management Endpoint Management Lifecycle Management Microsoft Windows 10 Software Installation Full Stack Development Business Transformation Software Asset Management Standard Operating Procedure End-User Training And Support Technology Adoption Lifecycle Troubleshooting (Problem Solving), * 3+ years of experience in Desktop Support, Desktop Administration, End User Support, or IT Support environments.

• Strong experience supporting Windows 10/11 operating systems.
• Experience with PC imaging, deployment, hardware diagnostics, and device lifecycle management.
• Knowledge of desktop hardware, software installation, patching, and troubleshooting.
• Experience working with ticketing systems and service management processes.
• Familiarity with remote support tools and supporting distributed workforces.
• Experience with asset management and inventory tracking.
• Strong documentation, problem-solving, and organizational skills.
• Excellent communication and customer service skills., * Experience supporting enterprise desktop environments.
• Familiarity with Active Directory, Microsoft 365, and endpoint management tools.
• Experience leading desktop deployment or refresh projects.
• Knowledge of ITIL-based service delivery practices.
• Experience with hardware and software procurement processes.

Top Skills

• Desktop Administration
• Desktop Support
• Windows 10/11
• PC Imaging & Deployment
• Hardware Diagnostics & Troubleshooting
• Asset Management
• Remote Support
• Ticketing Systems
• Microsoft 365
• End User Support
• Knowledge Base Documentation
• IT Project Support
• Device Lifecycle Management
• Customer Service & Communication, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.