PC Technician

Summary: The PC Technician role spans various areas of responsibility. However, the primary focus is front-line help-desk support and serving customers. The PC Technician assists in diagnoses of technical problems with hardware, software, login issues, email, mobile devices, and other end-user technology factors. As well the PC Technician provides general maintenance and enhancement services that protect City assets and provide fluidity and continuity of operations. This position works under close to general supervision.

Work Hours: This position will be expected to work a schedule necessary to accomplish City and departmental goals, including nights, weekends and /or holidays as required., Essential Duties: include the following. Other and /or additional duties may be assigned. All assigned duties should be performed in an efficient, effective and safe manner.

Respond in person to requests made via the Help Desk system and telephone

Provide remote support via telephone, email, and remote desktop.

Identify and report on security related anomalies.

Prepare and deploy computers, peripherals and other technology equipment.

Manage mobile devices such as smartphones and tablets in addition to any desktops or laptops for service and troubleshooting.

Attend and actively participate in IT staff meetings, providing suggestions, feedback and updates about ongoing IT operations.

Assist with inventory of hardware and software.

Maintain organization and storage of materials and supplies.

Communicate work activity, completed tasks and performance data to the Director in monthly reports.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Education / Experience: High School Diploma or GED; Associates degree in computer Science or other closely related field preferred; two (2) years of demonstrated experience.

Certifications / Licenses: Must Possess and maintain a valid State of West Virginia Driver’s License; A+ Certification or equivalent.

Knowledge, Skills and Abilities: In order to provide efficient and effective services, the City seeks team members who possess the following core competencies that are aligned with the City’s vision: Accountability - takes responsibility for own actions; Adaptability - responds positively to change; Communications - listens, speaks and/or writes in a clear, concise and respectful manner; Initiative - takes proactive action to complete work or resolve issues; Judgment & Decision Making - evaluates issues and makes sound factual decisions; Customer Service - provides courteous, accessible and quality assistance to internal and external customers; Professional Development - seeks opportunities to enhance technical skills and job knowledge; Teamwork and Cooperation - collaborates with other team members to fulfill the City’s vision and achieve departmental goals and strategic objectives; Leadership - Effectively manages and guides group efforts; tracks team progress, adequately anticipates roadblocks, and changes course as needed to achieve team goals; Performance Management - Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance.