JOB TITLE: Amazon Connect Developer - Lex & Lambda

Amazon.com, Inc.

United States

5 days ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Amazon Web Services Amazon S3 Cloud Computing Continuous Integration Amazon DynamoDB Identity and Access Management Lex (Software) Routing E2e Testing Software Deployment Systems Integration

+9 more

Amazon Connect Enterprise Software Applications AWS Lambda Backend Cloudwatch Api Gateway Restful APIs Amazon Lex Serverless Computing

Job description

We are seeking experienced Amazon Connect Developers with strong hands-on expertise in Amazon Connect, Amazon Lex, and AWS Lambda to design and develop enterprise cloud contact-center solutions., This is a development and implementation-focused position, not an Amazon Connect administration role. Candidates should have hands-on experience building IVR/contact flows, conversational experiences, routing solutions, Lambda integrations, and serverless AWS components supporting enterprise contact-center environments., * Design and develop contact-center solutions using Amazon Connect.

Build and customize IVR and Amazon Connect contact flows.
Develop conversational and self-service experiences using Amazon Lex.
Develop AWS Lambda functions to support contact-center workflows and integrations.
Configure and develop routing logic, queues, routing profiles, and customer interaction flows.
Integrate Amazon Connect with enterprise applications and backend services.
Develop REST API and serverless integrations using AWS services.
Translate business and contact-center requirements into scalable technical solutions.
Build reusable components and integration patterns for Amazon Connect.
Perform functional, integration, and end-to-end testing.
Troubleshoot complex issues involving contact flows, Lex, Lambda, routing, APIs, and integrations.
Support application deployments and production implementations.
Perform root-cause analysis and resolve production issues.
Collaborate with application, cloud, infrastructure, security, and contact-center teams.
Maintain technical design and development documentation., * Amazon Lex
AWS Lambda
Amazon Connect Development
IVR / Contact Flow Development
Routing / Queues
Contact Center / CCaaS Development
REST APIs
AWS Integrations
Serverless Architecture
Production Implementation
Troubleshooting & Root Cause Analysis

Requirements

Experience with large enterprise contact-center implementations or migrations.
Experience integrating Amazon Connect with CRM platforms.
Knowledge of AWS API Gateway, DynamoDB, CloudWatch, S3, IAM, and other serverless services.
Experience with CI/CD and Infrastructure as Code.
AWS certifications.