JOB TITLE: NICE CXone / Cognigy Conversational AI Developer

United Technology

United States

2 days ago

Apply on www.dice.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Artificial Intelligence Named Entity Recognition E2e Testing Systems Integration Enterprise Software Applications Chatbots Backend Bots Virtual Agents Restful APIs Natural Language Understanding

Job description

We are seeking experienced NICE CXone / Cognigy Conversational AI Developers with strong hands-on experience developing and implementing enterprise conversational AI and contact-center solutions., * Design and develop conversational AI solutions using Cognigy.

Build and implement voice bots, virtual agents, and automated conversational experiences.
Develop and customize contact-center solutions using NICE CXone.
Design conversational flows, customer journeys, and interaction workflows.
Develop and maintain IVR and customer interaction flows.
Integrate Cognigy conversational solutions with NICE CXone.
Develop integrations with enterprise applications, APIs, CRM systems, and backend services.
Implement REST API and web-service integrations supporting conversational experiences.
Translate business requirements and customer journeys into technical conversational designs.
Configure and develop routing and interaction logic where required.
Perform functional, integration, and end-to-end testing of conversational AI solutions.
Troubleshoot voice bot, conversational flow, API, integration, and contact-center issues.
Optimize conversational experiences based on testing and production performance.
Support deployments, releases, and production implementations.
Collaborate with AI, application, contact-center, infrastructure, and business teams.
Maintain technical and conversational-flow documentation.

Requirements

The ideal candidate must have practical development experience with NICE CXone and the Cognigy platform, including voice bots, virtual agents, conversational flows, IVR/customer interaction flows, APIs, and enterprise integrations., * Experience with enterprise CCaaS and Conversational AI implementations.

Experience integrating virtual agents with CRM and backend platforms.
Knowledge of NLU, intent recognition, entity extraction, and conversation design.
Experience with APIs and cloud-based integrations.
Experience with large enterprise contact-center transformations.

Must-Have Skills