Sr Service Now SPM Architect / Lead Developer

We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem.

The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices.

Key Responsibilities

Strategic Portfolio Management (SPM) Service Now

· Lead and implement ServiceNow SPM solutions across:

o Demand Management

o Project Portfolio Management (PPM)

o Program Management

o Agile Development

o Resource Management

o Financial Planning

o Investment Funding

o Strategic Planning Workspace

o Objectives & Key Results (OKR)

o Enterprise Portfolio Management

o Capacity Planning

o Roadmap Planning

· Design governance processes for portfolio selection, prioritisation, and funding.

· Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.

· Implement resource allocation, forecasting, capacity management, and utilisation dashboards.

· Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.

· Define portfolio KPIs and enterprise metrics.

AI & Intelligent Automation

· Drive adoption of ServiceNow AI capabilities including:

· Identify opportunities for AI-based automation in:

o Demand Intake

o Project Risk Analysis

o Capacity Forecasting

o Resource Optimisation

o Executive Reporting

o Project Summarisation

o Knowledge Generation

· Partner with business stakeholders to define AI use cases and measurable outcomes.

· Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.

· 8+ years of ServiceNow platform experience.

· 5+ years of hands-on ServiceNow SPM implementation experience.

· Experience leading enterprise-scale ServiceNow transformation programmes.

· Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.

Technical Skills

ServiceNow SPM

· Demand Management

· PPM

· Resource Management

· Financial Management

· Enterprise Agile Planning

· Portfolio Management

· Strategic Planning

· Investment Funding

· Objectives & Key Results (OKRs)

· Scenario Planning

ServiceNow Platform

· App Engine

· Flow Designer

· IntegrationHub

· UI Builder

· Service Portal

· Performance Analytics

· Reporting & Dashboards

· Workspace Configuration

· Security & Governance

· Platform Upgrades

Development

· JavaScript

· Glide APIs

· Script Includes

· Business Rules

· REST/SOAP Integrations

· IntegrationHub Spokes

· Source Control & CI/CD

Preferred Certifications

· ServiceNow Certified System Administrator (CSA)

· ServiceNow Certified Application Developer (CAD)

· ServiceNow Certified Implementation Specialist - Strategic Portfolio Management

AI Persona Expectations

The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader:

· Utilises AI to accelerate solution design and delivery.

· Designs AI-powered employee and customer experiences.

· Leverages Agentic AI to automate business workflows.

· Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.

· Develops AI copilots and digital workforce solutions on the ServiceNow platform.

· Promotes responsible AI practices with governance, security, and compliance controls.