IT Support Specialist

o Manage and resolve IT incidents and tickets for local and remote employees according to SLA processes and guidelines o Provide onboarding support for new employees, including a 30 to 45-minute technology onboarding session and first-day setup guidance o Administer and support core collaboration tools including Jira, Confluence, Slack, Miro, and Office 365, including access support and documentation o Diagnose and support computer hardware and peripherals (including printers), and keep meeting rooms and office desk setups up to date through periodic testing o Handle device provisioning, inventory, and reimaging/wipe processes for internal equipment while following company rules and hygiene protocols

o 3+ years of IT Support or Service Desk experience in a heterogeneous environment (Windows and MacOS) o Strong Windows and MacOS troubleshooting skills, especially for user and machine configuration issues (Linux is a plus) o Experience managing incidents and tasks within SLA requirements, ideally using Jira Service Management o Hands-on hardware support experience including laptop provisioning/imaging, device deployment, and inventory management o Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical users, plus strong patience and customer service

o Gain hands-on experience with collaboration and enterprise tools such as Jira, Confluence, Slack, Miro, and Office 365 o Develop deeper skills in workplace technology through onboarding, device deployment, and asset management o Create knowledge base articles that improve self-service and help users solve issues faster o Support secure work environments by ensuring correct access, tools, and troubleshooting for employees Upon completion of waiting period associates are eligible for: o Medical and Prescription Drug Plans o Dental Plan o Supplemental Life Insurance o Short Term Disability Insurance o 401(k) If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.