Technical Support Engineer

As a Technical Support Engineer, you’ll be a key member of our service delivery team, providing technical support and troubleshooting assistance to our business customers.

You’ll work across a broad range of technologies, helping customers resolve issues, configure new services and ensure their systems perform reliably and efficiently., * Provide technical support via phone, email and remote support tools.

• Diagnose and resolve customer issues across a range of technologies.
• Configure, maintain and troubleshoot cloud phone systems.
• Support business broadband, networking and connectivity solutions.
• Assist with business mobile services and device provisioning.
• Configure and support Wi-Fi and network infrastructure.
• Collaborate with colleagues and third-party suppliers to resolve technical issues.
• Document support activities accurately and maintain customer records.
• Deliver excellent customer service and clear communication at all times.
• Continuously develop your technical knowledge and skills.

Technologies You’ll Work With

• Cloud Telephony & VoIP Platforms
• Business Mobile Networks
• Broadband & Connectivity Solutions
• Business Wi-Fi Systems
• Network Infrastructure
• Microsoft 365
• Modern Business IT Systems

• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication and customer service skills.
• Good understanding of IT systems and networking fundamentals.
• Ability to prioritise workload and manage multiple tasks.
• Positive attitude and willingness to learn.
• Full UK driving licence.

Desirable

• Experience in a technical support or helpdesk environment.
• Knowledge of VoIP, networking, broadband or telecommunications systems.
• Experience supporting Microsoft 365 environments.
• Industry certifications or relevant technical qualifications.

• Competitive salary.
• Ongoing training and professional development.
• Exposure to a wide range of technologies and projects.
• Career progression opportunities within a growing business.
• Supportive and friendly working environment.
• Company pension.
• Employee events and team activities.
• Opportunity to make a genuine impact within the business.

Why Join HBTel?

At HBTel, you’re more than just another engineer.

You’ll be trusted to take ownership, encouraged to develop new skills, and given the opportunity to work with modern technologies that genuinely help businesses succeed. Your ideas will be valued, your contributions recognised, and your career supported as we continue to grow.

If you’re passionate about technology and looking for a role that offers variety, responsibility and genuine career development, we’d love to hear from you.

Apply today and become part of the HBTel team.

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Romsey and Stockbridge SO51 9BQ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Are you tired of resolving the same repetitive helpdesk tickets every day?

Do you enjoy technology, solving problems, and helping customers get the most from modern business solutions?

At HBTel, we’re growing our technical services team and are looking for a motivated Technical Support Engineer to help deliver outstanding support and technical expertise to our business customers across the UK.

This is an exciting opportunity to work with a wide range of technologies including cloud communications, connectivity, networking, Wi-Fi, mobile and IT infrastructure solutions. You’ll gain exposure to multiple platforms and technologies, giving you far more variety than a traditional helpdesk role.

Whether you’re an experienced support engineer or ready to take the next step in your technical career, we’d love to hear from you.

About HBTel

HBTel is a trusted technology and communications provider delivering innovative solutions to businesses throughout the UK. We help organisations stay connected, productive, and secure through a comprehensive portfolio of communication, connectivity and managed technology services.

Our team is friendly, supportive and ambitious. We believe in investing in our people, encouraging learning and development, and giving everyone the opportunity to make a real impact.